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Business Profile

Colleges and Universities

San Jose State University

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for San Jose State University's headquarters and its corporate-owned locations. To view all corporate locations, see

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San Jose State University has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/17/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was a prospective student to the **** (San Jose State University) Online Public Relations BS Program. Unfortunately, my enrollment could not go farther than an inquiry due to health reasons.I received collections notice from ***************************, a debt collector, on behalf of **** in the amount of $453.00.This is VERY alarming as I am not a student at ****, nor have I ever been. I did not take any courses or enroll. Even if I had enrolled, I was NEVER notified of any outstanding balance, due dates, or collections activity. Not a single entity within the **** network, financial aid office reached out to me, NOT by phone, email and ****, I also NEVER received any bills. The collections notice is the first communication from **** or it's Collectors. The last person I spoke to was **** Lorchueya back in Aug 2024 and I told him about my illness and withdrawing. Haven't heard from him since. I want clarification, and to have this account moved from collections and all balances and fees waived. This is ridiculous! I have NEVER taken a single class at ****.

    • Initial Complaint

      Date:12/05/2023

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/20/2023, I took my daughter to a CLEP exam at the testing center at San Jose State University.We were REFUSED entry and they chose to REFUSE to allow our daughter *********************** to take the 10 am English Literature CLEP exam.This was unfortunate and unprofessional on their part. We did exactly what they asked us to do. We brought the registration form which we previously paid for. We also brought our daughters student photo **. This form of ** was clearly listed as an acceptable form of ** on multiple emails from them. They didn't specify any requirement for the ** on their emails. Only when we spent money and got there did they suddenly refuse it and say it has no date of birth on it. We duct control that. And why didnt **** specify that requirement in the emails to us? We could have brought her passport! It's such a waste of time and money and stress on my daughter The university has a duty to honor the content of emails that are sent by their employees. That's a fact. We are human beings.If the university lists requirements in an email, they can't change it supplement those requirements after people arrive there.Who is supervising this department?

      Business Response

      Date: 01/05/2024

      Due to FERPA regulations, San Jose State University is not permitted to release student information to a third party without the consent of the owner of this account. To assist with resolving this issue, the person who filed this complaint can contact either the University Bursar at ************ or the Asistant Bursar at ************ so that the issue can be resolved. Thank you.

      Customer Answer

      Date: 01/29/2024

       
      Complaint: 20896701

      I am rejecting this response because: the response by the business entity is nonsensical and also non responsive because nobody is asking for student information or records. The issue is an employee of this business using this company's email system gave specific instructions via email on what a parent (myself) needed to bring to the testing center for their child to take the **** exam. Upon arrival and upon presentation of the items we were told to bring, a business employee refused entry and refused to allow the test to begin. This is unprofessional in more ways than can be counted. These actions caused us  waste time and money. 



      Sincerely,

      *************************

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