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Business Profile

Computer Software Developers

Reallusion

This business is NOT BBB Accredited.

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Review Details

  • Seth F

    Date: 02/28/2023

    To whom it may concern at the BBB,I am writing to express my concerns about the business practices of Reallusion, a software company that specializes in character creation software. Specifically, I believe that the company's license agreement is deceptive and does not accurately represent the capabilities of their software.As a user of **********************'s software, I have found that the license agreement restricts the use of their 3D models in ways that are not clearly explained in their marketing materials. While the software claims to allow for character generation, the license agreement prohibits users from transforming their 3D models into any other format, distributing them, or selling them in any third-party marketplaces or applications. Additionally, the agreement restricts the use of the characters or their morph assets to build up another character generation system in games or interactive services.I believe that this license agreement is misleading and does not accurately represent the capabilities of the software. Furthermore, it is difficult to enforce these restrictions as there is no way for the company to track how the 3D models are used once they are exported.I am concerned that Reallusion's business practices are deceptive and potentially harmful to users who may inadvertently violate the license agreement. I urge you to investigate this matter and take appropriate action to ensure that Reallusion's marketing materials accurately represent their software's capabilities and that their license agreement is fair and transparent.Thank you for your attention to this matter.

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