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Business Profile

Computer Software

Kami Vision Incorporated

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

Customer Complaints Summary

  • 54 total complaints in the last 3 years.
  • 25 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/01/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    KAMI VISION IS CHARGING MY CARD ENDING IN 2228 FOR SERVICE. I HAVE NOT HAD A CAMERA SINCE DECEMBER 2024. YET ITS MAY 1, 2025, AND I AM RECEIVING AUTO DRAFTS ON MY CREDIT CARD FOR $3.99 SINCE January 2025.I TRIED TO EMAIL THE BUSINESS SEVERAL TIMES AND THEY REFUSE TO REFUND MY MONEY AND REMOVE MY CARD FROM AUTOPAY.PLEASE HAVE BBB INVESTIGATE THIS BUSINESS FOR FRAUD, AS THEY ARE STEALING MONEY FROM MY ACCOUNT EACH MONTH FOR A SERVICE I NO LONGER MAINTAIN.

    Business Response

    Date: 05/05/2025

    Hello,

    I wanted to let you know that weve processed a refund for the most recent charge on your account. You should see the funds returned to your original payment method within 710 business days.

    Additionally, weve canceled and removed your subscription to ensure no further charges will be applied.

    We sincerely apologize for any inconvenience this may have caused. If you have any questions or need further assistance, please dont hesitate to reach out.

    Best regards,

    Kami Vision

  • Initial Complaint

    Date:04/15/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have contacted this company (via email ********************* each month since Feb to cancel my subscription. each month they continue to charge me. I want the to stop charging me and refund the money they owe me. $5.99 for the months of Feb. Mar. Apr total $17.97

    Business Response

    Date: 04/21/2025

    Hello,

    Weve successfully processed the refund for the charges from February to April. The amount should be returned to your account within 710 business days. Additionally, please note that your subscription has been canceled, and you will no longer be charged moving forward.

    Best regards,

    Kami Vision

    Customer Answer

    Date: 04/24/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ****

  • Initial Complaint

    Date:02/05/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a subscription to Kami Vision YI IoT camera cloud app. The app DOES NOT give users an option to cancel subscription. The only option given is a 1800 number that does not pick up, and a generic customer service email. This business PURPOSELY set this app up like this, hoping users will keep their subscription due to the difficulty to cancel. I do not know if they will cancel my subscription. I believe I will have to shut off my linked card in order to stop payments to this company. Did I mention the subscription is auto-enrolled as well? Anything to make it easier to steal money from customers.

  • Initial Complaint

    Date:12/30/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 21st I purchased a year Kami Cloud - 5 cameras - 15 day subscription through the yi official store and was promptly sent an expired code that I cant use to redeem my subscription. I have emailed them every day and tried every number I can fine to call but cant get in touch with anyone and have got no response.

    Business Response

    Date: 12/31/2024

    Hi *****,

    Id like to sincerely apologize for the inconvenience caused by receiving an expired code. We understand how frustrating this might have been and truly appreciate your patience. To resolve this, please use the new activation code provided below:

    819426927516894171

    Once you activate this code in your app, we will automatically apply a 6-month extension to compensate for the inconvenience. Thank you for your understanding, and if you have any questions or need assistance with the activation process, please dont hesitate to reach out.

    Best regards,

    Kami Vision

  • Initial Complaint

    Date:12/11/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have Yi Home, part of Kami Vision, home cameras. During the month of May, I activated a cloud video storage subscription for $4.99. I activated the subscription from the Yi Home app, downloaded from the Apple App Store on my iPhone. Iused it for a few weeks, to try and figure something out with my cat, and then I used the app to cancel the subscription in June. In August, I realized I was still being billed and I went into the app to check on my subscription. The app shows the subscription is still active, but when I open the settings where normally I would cancel it, it tells me that this plan was purchased with an Android device and must be managed from an Android device. I do not now and have never owned an android device. I have contacted Kami Vision support numerous times over the past 5 months, and they tell me slightly different things that all add up to: they arent the person who can help me, do X, instead. And nothing ever comes of it. I have actually begged for them to please have a supervisor contact me. At this point, I have been improperly charged for 7 months, for a total of $34.93, and there is no end or resolution in sight. In my last email I begged them to have a supervisor reach out, and said if we cant resolve this I will need to contact the BBB. I received a form reply telling me to use the ** chat in the app for help. So, here we are. The attached screenshots are only some of the conversations, as Gmail has the threads organized in a way that is a little confusing.

    Business Response

    Date: 12/11/2024

    Hi *****,

    Thank you for reaching out to us. Weve reviewed our records and were unable to find any subscription associated with the email address *****************************************

    To assist you further, could you kindly provide us with a proof of charge, such as a receipt or a screenshot of the transaction? This will help us investigate the matter and resolve it promptly. We appreciate your cooperation and look forward to assisting you further.

    Best regards,

    Kami Vision

  • Initial Complaint

    Date:12/06/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged for a subscription to see video footage without my knowledge and I have sent 3 emails without a response. I would like the 184$ refunded. This business does not operate in integrity and ethically, and has poor customer service. We will be using another service from now on. I need a refund.

    Business Response

    Date: 12/11/2024

    Hi ******,

    Thank you for reaching out to us. Weve reviewed our records and were unable to find any subscription associated with the email address ****************************.

    To assist you further, could you kindly provide us with a proof of charge, such as a receipt or a screenshot of the transaction? This will help us investigate the matter and resolve it promptly. We appreciate your cooperation and look forward to assisting you further.

    Best regards,

    Kami Vision

  • Initial Complaint

    Date:11/22/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid this company for a year worth of continuous cloud storage for the ability to watch past camera footage. I have since lost cloud storage and was charged the monthly amount to get it back. When I opened the app, it said I needed to pay for my service. I paid on top of my yearly amount. I reached out to the company on the only way possible with no reply from the company. There is no phone number or email listed. Only a message board. No reply back.

    Business Response

    Date: 12/02/2024

    Hello *******,

    I want to apologize for any delay in addressing your request. I understand how important this is, and I truly appreciate your patience. I have submitted a request to cancel and refund your last charge, and it should be processed within the next *********************************************************************************************** the meantime.

    Thank you for your understanding, and Im here to help if theres anything else you need.

    Best regards,

    Kami Vision

    Customer Answer

    Date: 12/10/2024

     
    Complaint: 22589929

    I am rejecting this response because: 

    I have not received a refund of any kind for my year subscription. In the response, it said processed in the next 24 hours  I have gave enough time for this refund to process, no such refund was made  


    Sincerely,

    ******* ******

    Business Response

    Date: 12/18/2024

    Hello *******,

    Ive looked into the status of the refund request you submitted. Unfortunately, the reason it was not processed is due to the payment method used. Since the payment was made through Apple Pay, we do not have the ability to issue refunds directly for this method. You will need to contact ***** directly to request a refund. We apologize for any inconvenience this may cause and appreciate your understanding.

    If you have any further questions, please dont hesitate to reach out.

    Best regards,

    Belle

  • Initial Complaint

    Date:11/21/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    10-9,13,15-2024 =$536.57. I had one account and one service for one camera. Service was terminated by Yi iot/ Kami vision. I paid service without realizing I had service on auto pay with ************ Kami vision established another account instead of paying current active account. I tried multiple times thinking it was not going through and **** made multiple accounts. I contacted them through there website immediately and to this point **** refuses to refund the fraudulent accounts they established to defraud myself of moneys. I have repeatedly told ****/ Yi iot to cancel all accounts and auto pays and they have refused. They are now telling creditors that I was outside the three day cancellation. That is a blatant false statement. I never established these new accounts and told them immediately.

    Business Response

    Date: 12/02/2024

    Hi *****,


    I hope this email finds you well! I wanted to let you know that we recently sent you an offer and wanted to follow up to see if youve had a chance to review it. Please let us know if youre okay with accepting the offer or if you have any questions or concerns we can address.

    Were excited about the possibility of working together and look forward to hearing from you!


    Best regards,

    Kami Vision

    Customer Answer

    Date: 12/04/2024

     
    Complaint: 22582621

    I am rejecting this response because:
    I do not want service extended for 4 years. I did not open additional accounts and for that reason I immediately requested a refund. I have no services being used by these accounts Kami established.I paid to reestablish my original account that although paid had been terminated by ****. 
    Sincerely

    ***** *****

    Business Response

    Date: 12/11/2024

    Hi *****,

    Thank you for reaching out to us. Upon reviewing your request, we regret to inform you that the charges in question fall outside our refund policy, and unfortunately, a refund is no longer an option at this time. As a resolution, we recommend merging all your plans into one to provide you with a more streamlined and efficient subscription experience. If youd like to proceed with this option, please let us know, and well be happy to assist you with the process.

    We appreciate your understanding and are here to help with any further questions or concerns you may have.


    Best regards,

    Kami Vision

  • Initial Complaint

    Date:10/18/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged a renewal 1 year subscription. When I called the company for a refund and cancel. The will not cancel or refund my $$.

    Business Response

    Date: 11/04/2024

    Hi *******,

    We apologize for any inconvenience caused by the delay in processing your cancellation request. We have requested the cancellation and refund for your subscription, and this should be completed within the next ***** hours. Youll receive a confirmation email once the process is finalized.

    Thank you for your patience and understanding. Please dont hesitate to reach out if theres anything further we can assist you with.

    Best regards,

    Kami Vision

    Customer Answer

    Date: 11/07/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ******

  • Initial Complaint

    Date:10/07/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have continued being charged for a subscription that I have tried to cancel via email. I also tried calling the phone number on the website and the call does not go through. I have also tried using their "live" chat, which is just AI chat that redirects you to a link that is broken and leads to no website.This feels like a fraud company that does not allow you to cancel your subscription.They did not answer my email nor did they cancel my subscription.

    Business Response

    Date: 10/08/2024

    Hi Katie,

    After reviewing your account, I can confirm that your auto-renewal for the plan has already been terminated, rest assured that you will not be charged in future months. However, I did not find any tickets in our queue related to your cancellation request, so I am unable to determine the exact date of your initial contact to assess refund eligibility.

    Regarding phone support, please note that our phone lines were discontinued in July. Support is now available exclusively through the app. Please ensure your app is updated to the latest version to be directed to the correct support links.

    Please let us know if there is anything else we can help you with.

    Best regards,

    Kami Vision

Kami Vision Incorporated is NOT a BBB Accredited Business.

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