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Business Profile

Computer Software

Quantum

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • Rosie W

    Date: 11/18/2024

    ******** services DOES NOT PICK UP. It was a nightmare to try and cancel. If you have their service through an apartment complex, have the leasing managers take that care of it for you.

  • Bart H

    Date: 08/16/2023

    This company has terrible customer service processes. I'm just an ordinary consumer, retired, with no connection to or interest in Quantum or its products whatsoever -- and yet a little while ago they started sending me marketing emails. When I tried to Unsubscribe, I was not allowed to; instead, I repeatedly got the same error message "Enter a valid business email address" every time I tried -- even though this is exactly the address they were using to send me these spam emails in the first place! So I called...and called...and called...several numbers on their "Contact Us" web page, and I never reached a human -- just voice mailboxes, some of which were full. So then I called the *********** in **********, on the area code 408 number listed. The person who answered the phone at first declined to confirm that I had reached the Quantum *********** or give their name, and then when I politely explained my problem and asked to speak to someone who could take me off their mailing list, she asked me, she said, just to be sure, whether I was a Quantum customer or wanted any sales information about Quantum products. And when I confirmed that I was not, and just wanted to talk to someone who could take me off their mailing list, without another word, she hung up.I hope they treat their customers better than they treat the general public! But with an attitude like this, and what looks like some pretty defective marketing practices as well, I'd think twice about dealing with them. The risk here is that if you need them rather than them needing you, you'll get treated the way I just was. It's strange: you don't usually see **************** processes this bad, at this point in the 21st century. There's some reason for this. Caveat emptor.

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