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Business Profile

Cosmetic Dentistry

Smiley Doctor

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cosmetic Dentistry.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/08/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After I registered and my dental insurance was confirm that it was active, and that your office accepted my insurance policy, I made appointment with your office on September 24, ******* I was a new patient, I called on September 23, 2024 to confirm the address of your location.When I called on September 23, 2024 there was no answer, I called twice and twice I left a message. I did not receive a call back on September 23, 2023.I called Tuesday morning September 24, 2024, the day of my appointment at 5:00 pm. I called to confirm the location of your office.I was told my appointment was cancelled.I was told your office tried to contact me on Saturday to confirm my ************** I was not able to be contacted, your office said they cancelled my appointment.I did not appreciate how I was treated.I have several questions I would like to have answered and explained to me.If your office tried to contact me on Saturday September 21, 2024 to confirm my appointment, I did not receive a phone call from your office, as I did not not receive a phone call from your office, Who did your office call or try to contact?Was my personal dental information given to a third party?Was I scheduled an appointment, then informed my appointment was cancelled, my appointment given to somebody else using my insurance?Your office policy is that if I miss an appointment without cancelling, I am responsible for the charges of the appointment, as I am responsible, why was my appointment cancelled?When calling your office, I ask to talk to a manager,your secretary refuse to let me talk to manger, why did your secretary refuse to let me talk to a secretary?I had scheduled an appointment on September *******,as you office tried to call me and confirm.Can I please get a response from your office as to why I was treated in a disrespectful way?Cell Number: ************ Thank you, ***** ***** I was told by Hong that they tried to me.Feel insurance will be applied to others

    Business Response

    Date: 11/09/2024

    Hello *****,

        Thanks for raising concern. Please see below:

     1. Your contact information was not shared with anyone

     2. There were no charges

     3. Your insurance was not used as you never came to dental clinic

     You had an appointment on 9/24, however we had to cancel it as doctor was not there at that time

     We have been serving community for over 2 decades in ************ and this is the first time we had a BBB complaint. We hope this answers all your questions

    Regards,

    Dr Reena

Smiley Doctor is NOT a BBB Accredited Business.

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