Complaints

This profile includes complaints for First Tech Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

First Tech Federal Credit Union has 41 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  First Tech Federal Credit Union

  2702 Orchard Pkwy San Jose, CA 95134-2012

  
• 

  First Tech Federal Credit Union

  8862 161st Ave NE Ste 108 Redmond, WA 98052-7553

  
• 

  First Tech Federal Credit Union

  15255 NE 40th St Redmond, WA 98052-5310

  
• 

  First Tech Federal Credit Union

  47 E Riverside Dr Eagle, ID 83616-7061

  
• 

  First Tech Federal Credit Union

  6015 Ulali Dr NE Keizer, OR 97303-1501

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint attempted to draft an amount significantly higher than my payment from the statement they mailed to me. Would not credit for bank fees and would not return calls. first call 2 weeks ago said i would be notified the next day today still on hold trying to find a supervisor for the last 43 minutes

  Business Response

  Date: 06/25/2025

  On 6/23, a manager from First Tech had called and spoke to member. She had provided member with the ACH origination document (the document that setup the member’s payments) . Per ACH guidelines, members are to update us with any loan modifications while having an ACH set up. Member’s ACH payment pulled loan minimum payment amount when he owed $104.46.  Member wanted to be refunded for an external bank NSF. First Tech is not responsible for external fees. She advised him that the fee isn't assessed on our end and members do need to call in to modify ACH amount when they need the amount to be different from what the signed document is stating. Member was satisfied with the call.

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First tech giving me run around and flip flopping on their replies about an issue. I haven't had any issues with them until this issue. Two rent payments made in April, one went through the 2nd got return as *** even though I did instant transfer from another debit card to cover amount. I had checked account and enough money was shown in account still and 2nd payment hadn't came out yet/wasn't showing. They returned payment and apartment charged me nsf fee and the 125 late fee on top of it which i can't afford any extra fees. I immediately contacted first tech about it. I was told it would be looked into. I asked for reimbursement for late fee from apt. I took screenshots of transactions showing enough money was in account. Lady from ****************** tech sent me a message even saying payment should of went through as enough money was in account and would open a claim for reimbursement of fees from apt. After not hearing back, I messaged again then told me they wouldn't refund the fee charged because enough money wasn't in account when someone else literally told me there was and I had checked and took screenshots. Flip flopping on their replies and what they are telling me.

  Business Response

  Date: 06/23/2025

  Hello Katie, we appreciate you taking the time to share your complaint. We’ll investigate this and follow up with you about your 
  specific experience. Thank you!
  Arti
  Member Experience

• Initial Complaint

  Date:06/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got recently denied credit service after i was approve from the credit union i then get a email saying I'm denied for no reason i sent in all the require docs and i have extra docs legal to prove it they didn't get me no reason or why i said can't verify but i can send in supporting documents they pull my credit and gave me a Hard inquiry that now going to affect my credit score I will also upload Verified income with my Tax return to confirm the reason they denied me they say unable to verify income.... I will upload my tax return they say unable to verify me.... i will upload my ID and utility bill ***** documents should be enough to prove it is me and i should be apart of this credit union

  Business Response

  Date: 06/23/2025

  Hello Lonell, we appreciate you taking the time to share your complaint. We’ll investigate this and follow up with you about your 
  specific experience. Thank you!
  Arti
  Member Experience

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Thursday, June 5, 2025 I turned on my laptop to find it locked from a hacker. I didnt click on anything since my computer was completely locked. My understanding is that someone wrote in my account notes that I clicked on a link. I DID NOT! Thinking I was being proactive, I contacted my financial institutions and asked if they would place an alert for possible transactions out of the ordinary.First Tech contacted me on Friday and asked the whole story again. Monday, I spoke with a lady that told me that I would need to go to a place such as Geek Squad to have my laptop scrubbed and provide a receipt as to what they did. My question was you have all of my funds locked down and how would I pay for it? I told her my son-in-law was trained by the ************** in Cyber Security and had already scrubbed my computer and he could provide information. She said that was not acceptable. I was out of town at this point and in the evening June 6, 2025, I tried to access my account through the app to pay my lawn guy and discovered that I was completely lock out. By the time I discovered this it was evening. I called Saturday morning and spoke with someone who said she couldnt help me on the weekend, and Id need to call back on Monday. When I returned home on Sunday, I checked my computer and discovered no banking information was compromised.I called several times on Monday and each person I spoke with tried to help find out how they could assist me to get my account unlocked and why it was locked in the first place since no nefarious activity was there. I spent over 6 hours working on this Monday. I offered to change my username and password as well as account number if that would make a difference and I was told no. I was told to go to a shared and branch and they would be able to access my funds. I drove to the shared branch in **********. They were able to view my accounts but were also unable to access them because of the lock out.

  Business Response

  Date: 06/12/2025

  Dear *****, 
  Thank you for your message, it seems that this complaint is a duplicate of one that First Tech has received through a regulator. We will respond directly through the regulators system. Please know that any complaint entered into the **** system is transferred to the First Tech Complaint Program for tracking. Thank you! 

• Initial Complaint

  Date:06/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 24th 2025 I had a old co worker who owed me money send me $400. The zelle didn't initially work so the collegue sent me accidently $600 via zelle that showed in my account. I dent the person $200 thinking they sent me tpo much money. First Tech claims they never received $200 of the money because their site glitch. First Tech never notified customers of this issue. They never put on their site zelle was glitching or that money received may be reversed back. The person is not cooperating in returning the money and claiming they didnt receive the $200 back. First Tech is admitting to fault on sending the money back. First Tech sent the money back to the recipient allegedly 6 days later which is bad business as to not notify the customer prior to this. They didn't notify me of their mistake prior or attempt to rectify anything due to their glitch. They deposited what could only be looked at as phantom money. Then took it back out 6 days later on June **** again no notification no message on the site to warn customers that due to the glitch the money we may received could possibly go back. First Tech caused me to lose $200. Admitted fault in the matter but refused to refund me back the $200 they gave me. The fact it took almost a full week is unacceptable. I am seeking to receive back my $200 that first tech credit union took. They should be responsible for the money loss and return the funds considering it was their mistake and their lack of response that caused the issue. They claim recipient canceled the money being sent and it is not true as zelle does not allow cancelation of zelle transactions. The few people I spoke to essentially said yes first tech messed up and didn't tell the customers and took the money back but it is no longer their problem and I should figure it out on my own.

  Business Response

  Date: 06/11/2025

  Hello Rekka, we appreciate you taking the time to share your complaint. Well investigate this and follow up with you about your 
  specific experience. Thank you!
  Arti
  Member Experience

• Initial Complaint

  Date:05/12/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt, I do not have a contract with First tech FCU. They did not provide me with the original account as I requested.

  Business Response

  Date: 05/12/2025

  Hello ******, we appreciate you taking the time to share your complaint. Well investigate this and follow up with you about your 
  specific experience. Thank you!
  Arti
  Member Experience

• Initial Complaint

  Date:05/05/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or around 2/12/2025, an unathorized charge without my consent was credit to my credit card account. Upon discovery of this fraudulent charge, I notified First Tech Credit Union immediately to initiate a fraud dispute. As of today, I continue to be charged interest during the investigation. I contact the fraud team on/around 3/1/25 to alert the team that I am being charged interest and the back is requesting me to make a minimum payment on this charge. I was advised that this matter would be taken care of immediately. On or around April 1, 25, I contacted the fraud department to inform them that my account remains being assessed interest charges on the fradulent claim and I the account remains at least a minimal payment on the fraudulent claim. Again, I was assured this matter would be resolve during the investigation. Here I am as of 5/4/25, interest continues to be charged to my account and I am currently being required to make at least minimal payment on the fraudulent change. I was informed that I would not have to payment any payment on the fraudulent charge during investigation, nor will my account be assessed fees and interest; however, this has not been the case and I have gotten no favorable results during my continued effort to alert the team of this mishap. I have been paying the minimum payment to prevent my account from going into an adverse status and causing harm to my credit report and score.

  Business Response

  Date: 05/05/2025

  Hello, we appreciate you taking the time to share your complaint. Well investigate this and follow up with you about your specific experience. Thank you!
  Arti
  Member Experience

  Customer Answer

  Date: 05/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:04/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted a valid application for membership to First Tech Federal Credit Union and provided government-issued ID and Social Security documentation under my full legal name. Despite this, I was denied with the vague explanation that they were unable to validate the information. This occurred even though my Experian credit report, which they accessed, clearly showed multiple valid name variations matching my identity.Weeks later, in response to a federal CFPB complaint, First Tech falsely claimed I may have been the victim of fraud. This implication is completely baseless. I have no history of fraud, no identity theft filings, and no reason to be flagged in any internal or public fraud systems. They have yet to provide any evidence to justify this claim, and I have still not received a legally compliant adverse action notice.I have now filed formal complaints with: ************************************ Case #******-19923731 and #******-20283249 Federal **************** Report #********* National Credit Union Administration Case #******** (which referred the matter to CFPB)This false claim of fraud and denial without proper explanation has caused reputational harm and violates federal law, including FCRA 607(b), 615(a), and the *** Act.I am requesting: A full written explanation of the original denial A formal retraction of the false fraud implication Financial compensation for the legal and reputational harm incurred Im hoping First Tech will resolve this matter directly before I proceed with litigation.

  Business Response

  Date: 04/24/2025

  Hello!  we appreciate you taking the time to share your complaint. Well investigate this and follow up with you about your specific experience. Thank you!
  Arti
  Member Experience

  Customer Answer

  Date: 04/24/2025

   
  Complaint: 23243069
  
  I am rejecting this response because:

  They stated they would be looking into this matter, that doesnt resolve my complaint. They should have responded once an investigation was complete considering if I didnt respond to this response within 10 days it would be closed as resolved and that would be deceptively incorrect. 
  
  Sincerely,
  
  ****** Faire

  Business Response

  Date: 04/25/2025

  Hello,  we appreciate you taking the time to share your complaint. Well investigate this and follow up with you about your 
  specific experience. Thank you!
  Arti
  Member Experience

• Initial Complaint

  Date:04/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I take full responsibility for the missed payment and sincerely apologize for the oversight. This payment delay was not intentional and occurred due to medical emergency. Since then, I have made every effort to ensure all payments are made on time, and my account has remained in good *********** a loyal customer who values the relationship with your company, I am kindly asking for a one-time courtesy removal of this late payment from my credit report. This goodwill adjustment would mean a great deal to me as I work to maintain and improve my credit standing.

  Business Response

  Date: 04/15/2025

  Hello Nicey, we appreciate you taking the time to share your complaint. Well investigate this and follow up with you about your 
  specific experience. Thank you!
  Arti
  Member Experience

• Initial Complaint

  Date:03/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have called this business to have a credit card canceled. I've called more than once, been told they could not verify me Etc people were supposed to call back and didn't. I have received a bill, made a payment then they put a late charge on the payment and then put a late charge on the interest. I have sent the payment in, and with the payment I sent a written request to have this account canceled. It wasn't and now I have the bill for the additional late fee and interest of *****. I want this account canceled immediately. I have just gotten off of the phone again with another representative, ******* from ********* Oregon, who once again gave me the standard we cannot verify you. He said he'll have somebody call back to try to start the process yet again.

  Business Response

  Date: 03/31/2025

  Hello ****, we appreciate you taking the time to share your complaint. Well investigate this and follow up with you about your specific experience. Thank you!
  Arti
  Member Experience