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Business Profile

Cryptocurrency Exchange

OKCoin USA Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cryptocurrency Exchange.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/18/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    What Happened:On *August 1, 2024, I rec4004.62 USDT into my OKX account. Shortly thereafter, my account was restricted due to the alleged interaction with a prohibited entity, as per ***'s Terms of Service.I was later informed that the funds remain frozen in my account but will not be accessible to me as long as the counterparty is prohibited. This has been extremely distressing as I was unaware I am now facing a significant challenge because:The funds are confirmed to exist in my account but remain frozen indefi I am merely a recipient in this transaction and should not be penalized for unknowingly interacting with a prohibited party.This lack of resolution is Why Im Reaching Out:I have exhausted all internal resolution options with OKX and have not received satisfactory support or assistance. I believe this lack of transparency and resolution violates customer service expectations and possibly consumer protection laws.I would appreciate your assistance in mediating this issue to reach a fair and timely resolution.Thank you for your attention to this matter. I look forward to your response.

    Business Response

    Date: 01/13/2025

    OKCoin USA Inc. ("Okcoin") is responding to the complaint (ID ********* submitted by Mr. ******* ** *****. Due to the holidays, there was a delay in Okcoin's receipt of Mr. ** ******* complaint and thus Okcoin requested an extension to respond from the BBB. Okcoin has not received a response to the extension request but nevertheless responds to the complaint as follows: Okcoin has no record of any account created on the Okcoin platform by Mr. ** *****. To the extent Mr. ** ***** created an account outside of the ************* on the *** platform, which is operated by different service providers than Okcoin, then he may refer his grievance to the appropriate entity as set forth in the *** Terms of Service: *****************************************.


    Regards,
    Okcoin ****************

OKCoin USA Inc is NOT a BBB Accredited Business.

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