We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Digital Marketing

Logo Aspire

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Digital Marketing.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/22/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contracted Logo Aspire to help me create a graphic presentation to be used on my Kal *************** page.On or about 02/21/2021 I paid Logo Aspire $399.00. They proceeded to provided cut & paste articles and images they copied from other websites, and used that information to devised a marketing plan that didn't accurately represent my company. After 6 months of back and forth communications with Logo Aspire I wound up making the images myself and writing the text that went along with those images. I didn't receive the product or services I contracted to receive and asked for my money back. Logo Aspire refused and I asked my bank to stop payment. After investigation into the transaction, my bank found in my favor and my $399.00 was returned to me.It has now been about 2 years from that time, and when I went to my 'Kal Gaming- Pyramid ***** ******** page/account I was unable to access administrative control because Logo Aspire had changed my login and password credentials. On 06/15/2023 I contacted Logo Aspire (****** ***** office) and asked for the login and password credentials to my ******** page and spoke with a person who called himself '********' (but that is not his real name) and he said he would call me back in 20 minutes. He never called me back and today 06/21/2023 when I called and spoke with '********' and asked for the credentials to my ******** page he said normally they charge $550.00 for 'that service'. I said I wasn't going to pay $550.00, and that I wanted the administrative credentials, the login and password to my 'Kal Gaming- Pyramid ***** ******** account. '****' said he would call me back in 10 minutes after he talked to his 'accounting team'. He called me back and said Logo Aspire would lower their price to $400.00.Again I said no. So '****' said he would talk to his 'management team' and get back to me in another 10 minutes. He called me back and said the least Logo Aspire would accept to return my credentials to me would be $200.00.

  • Initial Complaint

    Date:05/22/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid about $2000 (two thousand dollars) for a website. Over a year now, I do not have a website. I asked them to refund me for the reason they failed to deliver, but they are ignoring me. In their website they say they will fully refund if not satisfied. It looks like they are lying. I found other similar reviews to mine. This company really does look like a scam.

  • Initial Complaint

    Date:03/22/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The last 6 months I have had my website premiergolfcenter.com hosted by logo aspire. I went with this company because it was cheap and they promised to do unlimited edits for a very cheap price. Since then my website has gone down 6-7 times with no alert from them. I had to find out from my own customers. Additionally I cannot get a hold of anyone at the company.There were 3 instances where I complained to my "Account manager" about the website being down and he said they had to install a plugin that costed $300. This happened again 6 months later and he said that I had to get a plugin that costed $4000. When I threatened to cancel, he said he would take care of it and I wouldn't have to pay. I have since tried to cancel my account with them, get full refund and have my domain released and none of those things have happened. I call support, I chat in, I email, I call my AE and I get almost no response from anyone. It is definitely a scam what they are doing. If you look at their ****** review there are other people who have said the same thing.

Logo Aspire is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.