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Business Profile

Digital Media

Delta Digital Systems

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/18/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Trying to reach the company. Dialed the number for ****, ************, a medical company answered the phone. Called the back up number, ************, the medical company answered again, when I tried to explain both numbers came to them, they hung up on me. Went to Delta Digital Web site, called ************, it has been disconnected. Then I called another number in my notes, ************, no response. Another number in my notes ************, it is not in service. About 2 or 3 months ago, my computer locked up and wouldn't let me in. I bought a year to take care of my computer. I called again later and they got my new printer on line. Now I am locked up again and need help. Can't find them. Their Web site is still up. How do I reach them? I am in Georgia and Delta Digital Systems is in ********, **********. Need my computer to work.Thanks.

  • Initial Complaint

    Date:05/04/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My computer was locked out. Clicked on suggested windows help logo. Ended up at a service called Delta Digital Systems. A person named ***. ** helped us lock the computer but had to send check by priority mail for $1000.After a week of smooth operation A lock out occurred again. Now want $4000 to fix problem because I went to ********* for help because *** ** was not in yet. I have chosen to have my computer scrubed locally and wish to cut off her services.

    Business Response

    Date: 05/19/2023

    Dear Customer,

    Thank you for taking the time to share your concerns with us. We are sorry to hear that you have had a negative experience with our business, and we would like to apologize for any inconvenience or frustration this may have caused.

    We take all customer feedback seriously, and we will investigate the issue thoroughly to ensure that it is resolved in a timely and satisfactory manner. We value your business and we want to do everything we can to make things right.

    Please let us know if there is anything specific that we can do to address your concerns. We are committed to providing excellent customer service and we appreciate your feedback as it helps ** to improve our business operations.

    Thank you again for bringing this to our attention. We hope to have the opportunity to earn back your trust and loyalty in the future.

    Best regards,
    Delta Digital Systems

Delta Digital Systems is NOT a BBB Accredited Business.

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