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Business Profile

Display Designer

Precision Displays

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Display Designer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/15/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    - date : 2/1/2024 - paid : $550.00 (including shipping)- Business was supposed to provide the correct lighted frame (black in color). I sent pictures and ******, the owner, said he had it. When I received the frame, it was clear it was not the same frame I wanted to replace, hence he lied to me. I called and complained and clearly stated that I wanted a refund when I sent it back. I sent it back on March 5th, 2024, which he received (proof is in documents). However, when he finally got back to me, he said I didn't send the power cord back with it, which is why he will not refund me. So I sent pictures of the cord and got no response. - I have called more than a dozen times, and texted his cellphone as well, yet no answer. So he has the frame I purchased and refuses to answer or give me a refund.I am happy to return the cord, but we don't know which cord to send back.

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