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Business Profile

Door and Gate Operating Devices

Bay Area Automatic Gates

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Door and Gate Operating Devices.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/13/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    New automatic gate motors installed march 2023. One motor started leaking hydraulic oil and called contractor to repair. First he told me it was normal, and I said no its not. He removed leaking motor and told me he sent to manufacture for repair or replacement. 6 weeks have gone by with no updates. I have call multiple times with no time frame of repair. Ive sent text and emails with no response. Now when I call there is no answer to 7 numbers called. They seemed to of implemented a call block. I just want to get my gate operational again.

    Business Response

    Date: 10/02/2023

    Hello

    We received this letter only today the first time - October 2nd 2023

    We are confused why do we get the complaint?

    We provided the service to the customer and sent the part with the problem to the manufacturer

    We waited for the manufacturer to send ************* arm - it's under manufacturer's warranty

    Unfortunately we can not control how ling it takes to the manufacturer to check and send new part

    We received it and  replaced it August 22nd 2023

    Everything works great and the customer did not mention any issues after that.

     

    Please clarify

     

    Thank you

     

     

     

     

     

     

     

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