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Business Profile

Electronic Design

Design Experts Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronic Design.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/09/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The said company Design Experts did not fulfill their job for a business website. I paid for. There were numerous mistakes and errors throughout the process and they never completed the website properly there are still missing information on my website and worst have not been live for 3 months. A simple website job to complete took them 4 months to get incorrect. I was predatorily charged thousands for a free template website, they misrepresented as a coded website which was just a generic website and plugins from Wordpress, not what the company deemed as web development package. I have lost thousands of dollars because my website is not live and up and running. The customer service terrible, ***** the manger was very rude and took a three week vacation and did not once let me know about the site update nor complete any task. I have contacted them daily with no success to fix their numerous mistakes regarding the website to be meet by extreme push-back and unprofessionalism. Today, my website is not live and still incomplete,. I need my refund this is not what I paid for.

  • Initial Complaint

    Date:08/17/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company was contracted to design a website for my new business. They were also hired to design a new logo for my new business. In the beginning of the negotiation process communication was very prompt and informative. The initial contact was by a person named **** **** (contact info listed below). Name: **** **** Email: ************************* Contact number:*************** Physical Address: **** *** ******* ****** ***** *** ***** *** ***** *** ***** *** ***** The cost for website & logo design was ****** This was paid via credit card on July 14th. The project was to take no more than one month. This was also paid for via credit card. A project manager named ***** ***** was assigned to my project. On July 27th ***** provided a prototype of a website layout and new logo design. Both were approved. At this point the company insisted that I buy a Dedicated Hosting Server Plan for ****** This was also paid via credit card on July 27th. After a few days I continued to ask where my files were for the approved logo and what progress has been made on the website. I was informed that the logo files would be sent, and he re-sent the exact same shell of a website that was already approved two weeks earlier. Another two days went by and I again inquired on my logo files (which I was told have been completed two weeks prior) and the progress of the website. Again, I got the promise that the logo files would be sent, and he sent the exact same website link ( the **************** was sent, with nothin new. Shortly after that I was informed that ***** ***** had some family issues to attend to, and I was passed ** to **** ***** Responses were all the same, same unchanged website link, same set of promises and nothing acted upon to move forward. At this point it started to feel *********** and based on info found on internet I now believe it is. No one was responding to my communications. Finance person agreed to pay refund but still has not. I want a complete refund.

  • Initial Complaint

    Date:07/28/2022

    Type:Customer Service Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for a ******* ****** and have not even seen any work. I believe I am being ******** I have requested a ****** and they will not refund even when it's says **** money back guarantee on website. They are very **** its been over ** *****

    Business Response

    Date: 10/18/2022

    Consumer Response /* (3000, 19, 2022/09/22) */ They told me they spoke with someone from BBB

Design Experts Inc is NOT a BBB Accredited Business.

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