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Business Profile

Event Planner

Boho Loko Studio

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Planner.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/18/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to lodge a complaint against Boho Loko Studios for a highly disappointing experience with their service.From the beginning, communication was challenging, with the owner, ***, being unresponsive and requiring multiple prompts to send designs and answer questions. On the day of our event, the Boho Loko Studios team set up the decorations and left before our party arrived. We found the backdrop had fallen over due to insufficient reinforcements. Tablecloths and centerpieces were also displaced.We requested Boho Loko Studios return to fix the setup, but they refused, citing other commitments and instead sent us "tips" on how to fix it ourselves. Their response was unprofessional and inadequate.When they returned to clean up, we raised the issue and asked for reimbursement. They refused, claiming they couldn't control the wind and mentioning the time spent setting up. Despite providing event details months in advance, they repeatedly asked for information I had already given, demonstrating a lack of organization.Given the premium price we paid, we expected better service. I am requesting a partial reimbursement due to the unprofessionalism and inadequate service provided. I strongly advise against using their services based on this experience.Thank you for your attention to this matter. I look forward to your prompt response.

Boho Loko Studio is NOT a BBB Accredited Business.

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