We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Funeral Related Services

Lima Family - Erickson

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Funeral Related Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/12/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When my brother passed away they provide his services for our family. The death certificate was included in the price. I have not received a death certificate nor I have not received any information on what happened to the death certificate and why is it's taking so long to receive. ****** the manager refuses to give me any information regarding my brothers death certificate. I contacted the health department in San Benito County and they had mentioned no one has ordered or reached out for death certificate on lima's behalf. Since the death certificate is already been paid for I should be able to receive it from Lima Erickson funeral home. Lima Erickson funeral home never returns my calls . No one has email me on the Status or if they received the death certificate so I can pick it up. My brother died in 2021 so far it's been about 5 months that I've been asking "what happened to death certificate "

    Business Response

    Date: 10/20/2022

    Consumer Response /* (2000, 6, 2022/10/19) */ Been resolved

  • Initial Complaint

    Date:08/17/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My mother passed in February 2022 . Not only did the funeral home make and promote a Obituary on their website without authorization or approval. They have also been not returning phone calls and very unprofessional. On multiple occasions I've reached out and left messages without getting a response. What has put me over the edge is they are giving me the run around when it comes to sending filing or processing legal documents. They are causing me more stress and grief

    Business Response

    Date: 10/07/2022

    Business Response /* (1000, 13, 2022/09/23) */ **see attached**

Lima Family - Erickson is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.