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Business Profile

Gates

SF Bay Automatic Gates
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for SF Bay Automatic Gates's headquarters and its corporate-owned locations. To view all corporate locations, see

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SF Bay Automatic Gates has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:06/11/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ******************* was installed June 2023. His quote referenced contractor licensing but it now appears he is not licensed. After heavy rain last year it was discovered that one of the steel bar tubes was not properly soldered and therefore taking in rain water. When opening and closing gate, water spills out of tube down gate which is now appearing orange in color implies rusting. *** asked over past 6 weeks for *** to come out to look and then fix the issue. Emailed, called the office and texted ***. He came out only to try to sell me his new building contractor business services. Promises to send some to fix gate but never has. He came out last week ( may 6th week)with an associate in hopes of getting my business to remodel my garage ( no way Id engage him to that) and I told him I was still waiting for gate fix. Promised to fix next day still not fixed. His associate called me this week to tell me they would do my garage project without getting permits yo make it cheaper for me. Clearly unethical scamming business. If he was licensed, I file a complaint with state licensing board.

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