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Business Profile

Health & Medical - General

Carbon Health

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/21/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 8, 2025, I visited Carbon Health at ***************************************, to receive treatment for an earwax blockage. Before proceeding with treatment, I inquired about the cost with the front desk staff. I was explicitly informed that my financial responsibility would be $88.55 (see attached: carbon_health_proof.jpg). This amount was consistent with the estimated pricing listed on Carbon Healths website for earwax removal in the Bay Area (see attached: carbon_estimate.png). Based on this information, I consented to the treatment and paid the treatment cost upfront.The procedure was straightforward, with no complications or additional treatments. Only one ear was treated, as the provider confirmed that no intervention was necessary for the other ear.On March 3, 2025, I received a surprise bill demanding an additional $123.88, significantly exceeding the amount I was originally told. I contacted Carbon Healths billing department to dispute the charge, as it contradicted the prior cost estimate. Following their internal review, they insisted that the additional charge was valid and refused to adjust the amount. They provided an Explanation of Benefits (EOB) (see attached: carbon_health_eob.pdf) but declined further discussion or negotiation.I believe this additional charge constitutes a deceptive billing practice, as I made my healthcare decision based on the cost estimate provided at the time of service. I am seeking a resolution in the form of a billing adjustment to reflect the originally quoted amount of $88.55 and to ensure Carbon Health adheres to transparent pricing practices moving forward.

Carbon Health is NOT a BBB Accredited Business.

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