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Business Profile

Home Décor

Home Expo & Design

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/01/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Nature of the dispute: refuse of refund and return of purchased goods. Purchased 4 box of tiles worth $720.72 on from Home Expo & Design on 03/27. Unfortunately, the tile did not work in my project.Called Home Expo & Design 3 times on 04/15, and they all confirmed it can be returned with restocking fee, so would is*** return amount of $518.18, which I agreed. Therefore, I loaded and dropped off the tile on 04/17. However, after I dropped it off, they called me saying it's not returnable.I left negative review on ****** map one month later because they broke their own words first, and dropping off the tile took me time and effort.Note they did not send any email or text saying they would throw away my tile if I don't pick it up between 04/17 to 06/24. Therefore, I asked to pick up my dropped-off tile on 06/24. They first agree to let me pick it up, but then they would not find my tile until I change my ****** review. Threatened to *** me because of my previous negative review. Also said they will only release my tile to me if I sign a legal document that I would not change good review back to bad in future. Even after I was forcefully to change the review to 5 stars, they continue to complain my good review is too short and my bad review stayed on website much longer than the good review. They still have not return my tile back to me or is*** any refund till this day.

Home Expo & Design is NOT a BBB Accredited Business.

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