Complaints

This profile includes complaints for NETGEAR's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  NETGEAR

  350 E Plumeria Dr San Jose, CA 95134-1911

• 

  NETGEAR

  PO Box 540009 El Paso, TX 88554

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lost the Orbi 970 Series Quad-band WiFi 7 Mesh 3-Pack, White in the la fires. I was promised that you guys would replace it as of one of your agents said so.

  Business Response

  Date: 05/21/2025

  Dear Arya ****,
  
  I hope you're okay when this email finds you.
  
  My name is ****** from NETGEAR ************* Team.
  
  Thank you for reaching out, and were truly sorry to hear about the loss of your Orbi 970 Series Quad-band WiFi 7 Mesh 3-Pack during the LA fires. We understand how devastating such events can be, and our thoughts are with everyone affected.
  
  Weve carefully reviewed your case, and while we genuinely wish we could assist further, we must inform you that incidents classified as Acts of God such as natural disasters are not covered under the standard NETGEAR warranty policy.
  
  Please know that this decision is based solely on the terms of the warranty and not a reflection of the importance of your situation. We understand this may be disappointing, and were here to support you in any other way we can, including helping you explore available options for replacement or discounts if applicable.
  
  If you have any further questions or need assistance, please dont hesitate to reach out.
  
  Best regards,
  
  ******
  ************* Advocate
  **********************

• Initial Complaint

  Date:05/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint stems from calling stated phone number believing that it was the customer services number for **********************, the equipment provider of the router that I purchased back in March 2025. I did a ****** such for Netgear tech support and the number above popped up along with Netgear signage. I called the number and the guy answered the phone indicating that he was a tech support person for Netgear. He asked for the serial number of my equipment and the model number in which I gave it. Also, for my name, phone number and email address. I told him that I was calling to see if anything was wrong with my router because I had called my internet provider and they told me everything was fine on their end as far as my internet feed and I should contact the company that made my wireless router, so that's what I did. After this guy from this fraudulent had my information, he goes on to tell me that the reason that my router is not working, is because the security update that came with the router has expired and needs to be updated with a new plan. That's when the problem started! I told him time after time while we were conversing that I didn't need to pay for any security update from Netgear that wasn't already under warranty coming out of the box on a piece of equipment that I just purchased in March. He insisted that was the case and that would be the only way to get my router back up and going. I told the guy that if that was the case I wanted to get my money back! When I purchased the equipment there was nothing inside the box or the registration of the equipment page indicating that my security would be expiring in 60 days and I would need to purchase an updated version. We went back and forth on this issue until I told him that I'm not spending $109 for a security update and I wanted to get a refund of the $214.00 for the purchase of the RS200 wireless router and that I would go and buy a router from a different company.

  Customer Answer

  Date: 05/12/2025

  This is my original email complaint, the company that I'm writing it against is clearly at the beginning of my paragraph.

  Tell I'm writing a complaint on this company Rouerforu whose address is  **************************************
  ***************** ***** Ph: ****************.  My complaint stems from calling stated phone number believing that it was the customer services number for **********************, the equipment provider of the router that I purchased back in March 2025. I did a ****** such for Netgear tech support and the number above popped up along with Netgear signage. I called the number and the guy answered the phone indicating that he was a tech support person for Netgear. He asked for the serial number of my equipment and the model number in which I gave it. Also, for my name, phone number and email address. I told him that I was calling to see if anything was wrong with my router because I had called my internet provider and they told me everything was fine on their end as far as my internet feed and I should contact the company that made my wireless router, so that's what I did. After this guy from this fraudulent had my information, he goes on to tell me that the reason that my router is not working, is because the security update that came with the router has expired and needs to be updated with a new plan. That's when the problem started! I told him time after time while we were conversing that I didn't need to pay for any security update from Netgear that wasn't already under warranty coming out of the box on a piece of equipment that I just purchased in March. He insisted that was the case and that would be the only way to get my router back up and going. I told the guy that if that was the case I wanted to get my money back! When I purchased the equipment there was nothing inside the box or the registration of the equipment page indicating that  my security would be expiring in 60 days and I would need to purchase an updated version. We went back and forth on this issue until I told him that I'm not spending $109 for a security update and I wanted to get a refund of the $214.00 for the purchase of the RS200 wireless router and that I would go and buy a router from a different company. He told me that all companies that sell routers are doing the same, and that if I purchase a different router I would still have to pay for a security update. I replied to him that I would take my chances. After a few more minutes of going back and forth about refunding me my money in which he exclaimed that he did sell it to me. I told him that he was correct, but inside the box it was written not to return it to the store where it was purchased and to call tech support. I told him to put me in contact with someone who can get my money back because "you can tell me fifty thousand times about purchasing a security update, it is not going to happen. He finally gave me a bogus case id # ********* and this ************* phone in which he told me not to call, but instead call ************** which turned out to be a number to Netgear. I called that number and got in touch with another tech support agent in which I told him that I was trying to get my money back for the equipment that I had purchased back in March because I was not willing to pay for a security update and the tech was like what are you talking about we do charge for any security updates. I told him about my previous experience with the other tech and the number that I had called and he was like
  that's not our number. I'm this to keep anyone from being preyed on by individuals like the guy that I dealt with, because someone who may not have known better would've ended given this person money for absolutely nothing. All I was trying to find out was whether it was my router or my internet provider and that someone wanted to take advantage of me with the situation I was dealing with. I hope by me reporting this can prevent someone from being scammed. 
  
  us why here...

  Business Response

  Date: 05/18/2025

  Hi ******* *****,
  
  I hope this email finds you well. My name is *******, and I am part of the NETGEAR ************* Team. I understand from your recent correspondence that you have submitted a complaint regarding the Guarantee Or Warranty Issues. I would first like to thank you for your feedback. 

  Please know that NETGEAR is aware of a growing number of phone and online scams, and we are aware of those third-party support groups in the background. NETGEAR will never call you and ask you to install an application on your device or ask you to make a financial payment on the spot in return for support. If this happens to you, please hang up the phone and call 1-888-NETGEAR.
  
  We would like to gather more information, and kindly fill in the information below:
  
  -Where did you find the number to call?
  -Do you have the number/URL of the website?
  -Did the agent claim to be NETGEAR?
  -What was the name of the service they were sold?
  -Can you send a screenshot of the transaction/invoice?  
  
  We appreciate you reporting this event to NETGEAR.
  
  Kind regards,
  
  ******* *.
  ************* Advocate
  **********************

• Initial Complaint

  Date:05/12/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I want have to type 100 pages of issues here is a brief summary* Had a lot of issues with my 960 series and was returned back to corporate address* 3 boxes containing 1 router and 3 satellites and 3 new wall mounts singned by angel * My new 970 series has the same issues and am not getting any help on the issue and now tech support doesnt even answer* Here are the case numbers ******** , ********, ******** I will be returning the 970 to corporate and once again pay out of pocket* So far owed to me is over 5k * Please resolve before I file in small claims* This is my last attempt

  Business Response

  Date: 05/14/2025

  Hi ****** *******,
  
  I hope this email finds you well. My name is *******, and I am part of the NETGEAR ************* Team. I understand from your recent correspondence that you have submitted a complaint regarding the Advertising Issues and requested a refund of the system purchased from the reseller and NETGEAR online. I would first like to thank you for your feedback. 
  
  Your request is being reviewed by the higher management, please refer to case ******** for reference. At this time, we are still waiting for an update and we will inform as soon as we have the information.
  
  We apologize for the inconvenience that you have experienced.
  
  Yours in Service,
  
  ******* *.
  ************* Advocate
  **********************

  Customer Answer

  Date: 05/15/2025

   
  Complaint: 23317170
  
  I am rejecting this response because:
  I also have the 970 series to return , as indicated in the bbb complaint 
  Sincerely,
  
  ****** *******

  Business Response

  Date: 05/18/2025

  Hi ****** *******,
  
  We relayed your request to the higher management and are waiting for an update. You may refer to our open case 49030240 for an update. 
  
  Thank you for choosing NETGEAR.
  
  Kind regards,
  
  ******* *.
  Customer Care Advocate
  **********************
  
  

  Customer Answer

  Date: 05/19/2025

   
  Complaint: 23317170
  
  I am rejecting this response because:
  I uploaded every receipt and serial number I just need my check mailed or a call from corporate or legal.
  Sincerely,
  
  ****** *******

  Business Response

  Date: 05/21/2025

  Hi ****** *******,
  
  I hope this email finds you well. 
  
  We have already provided assistance above and beyond our standard warranty when it comes to your devices. We are happy to return the products if you would still like to gift them to someone else.
  
  Those products we received in our warehouse are outside of their return window. We apologize for the inconvenience if we will not be providing or offering a refund. 
  
  Thank you for choosing NETGEAR.
  
  Kind regards,
  
  ******* *.
  Customer Care Advocate
  **********************
  
  

  Customer Answer

  Date: 05/21/2025

   
  Complaint: 23317170
  
  I am rejecting this response because:
  I am now sending the new system that doesnt work and is under warranty and tech support has been no help. And i will have to take legal action 
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:04/21/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has very nasty practices for employees. An associate took my call and hung up on me then told me pay what is needed for our security or just hang up. When I requested details before pay I was yelled at and told whether $67 to $6700 for new router or security it does not matter. I have a feeling a scam was about to take place because the associate would not send me anything to verify he just wanted card info or I just wouldn't have service. The company should look into this immediately because I would have paid to update but since that agent was so nasty I went with another provider for router for payment company could have had today.

  Business Response

  Date: 04/22/2025

  Dear ********* ******,
  
  
  I hope this email finds you well. My name is Jinky, and I am part of the NETGEAR ************* Team. I understand from your recent correspondence that you have submitted a complaint regarding the Service Issues and the service you received when you contacted NETGEAR and asked for help with your device. I would first like to thank you for your feedback. 
  
  We would like to gather some more information to better understand the situation when you tried to reach out for technical assistance.
  
  -Where did you find the number to call?
  -Do you have the number/URL of the website?
  -Did the agent claim to be NETGEAR?
  -What was the name of the service they were sold?
  -Can you send a screenshot of the transaction/invoice? 
  
  We apologize for the inconvenience that you have experienced.
  
  
  Yours in Service,
  
  ***** *.
  ************* Advocate
  **********************

• Initial Complaint

  Date:04/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our Orbi7 mesh wifi system's satellite stopped working. A ticket was input March 8, 2025. Troubleshooting was performed, NETGEAR remoted in to troubleshoot, determined it was defective. After sending our receipt, as requested, Netgear stopped responding and did not respond to multiple emails for 19 days. I called them today, April 12th, had to forward a prior email as proof because "no emails or troubleshooting notes were on the account" and NOW they are requiring I pay for the shipping to replace a defective product. It is under hardware warranty until May 28, 2025. I requested a shipping label on the call today, and after refusing to transfer me to a supervisor, he hung up on me.

  Business Response

  Date: 04/13/2025

  Hi ******* **********,
  
  I hope this email finds you well. My name is *******, and I am part of the NETGEAR ************* Team. I understand from your recent correspondence that you have submitted a complaint regarding the Guarantee or Warranty Issues and the service you received when you contacted NETGEAR and asked for help with your device. I would first like to thank you for your feedback. 
  
  NETGEAR Inc. can replace products found to be defective with the same model or a suitable upgrade if the current model is unavailable, according to the one-year hardware warranty. As per the NETGEAR Consumer Warranty Policy, the product is also entitled to a 90-day Service warranty from the date of purchase for any technical assistance.
  
  Please let me know your availability for a phone call today or in the coming business days at your preferred time to process your replacement request.
  
  We apologize for the inconvenience that you have experienced.
  
  Kind regards,
  
  ******* *.
  ************* Advocate
  **********************
  

• Initial Complaint

  Date:03/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Netgear AX50V2 wireless router in December 2023 for $200. I recently changed internet providers which meant a new modem. The router will not connect to the new modem, and the light stays ****** I called Netgear for assistance, and was informed that this router has a security feature built in that prevents it from communicating with another modem, and they could fix this over the phone if I subscribed to thier security package for 1 year at $100! When told I am not interested in a subscription, and I just wanted to use the router that I owned, they informed me that unless I subscribe the router will not work. How is this even legal? I own this product, they installed software that locks you from using it unless you agree to a subscription. When I said I would just buy a different router they said this one is worth $200, and it is cheaper to pay the $100 to get it working versus buying a new router. Almost seems like blackmail! I bought another router from another manufacturer that doesn't require an account to use it nor pay a yearly subscription. I hope Netgear enjoys my $200, as it will be the last money I ever spend with them!They should be charged with fraudulent practices and extortion for thier tactics.

  Business Response

  Date: 03/23/2025

  Hi **** *******,
  
  I hope this email finds you well. My name is *******, and I am part of the NETGEAR ************* Team. I understand from your recent correspondence that you have submitted a complaint regarding the Guarantee Or Warranty Issues and the service you received when you contacted NETGEAR and asked for help with your device. I would first like to thank you for your feedback. 
  
  NETGEAR Inc. can replace products found to be defective with the same model or a suitable upgrade if the current model is unavailable, according to the one-year hardware warranty. As per NETGEAR Consumer Warranty Policy, the product is also entitled to a 90-day Service warranty from the date of purchase for any technical assistance.
  
  We would like to request a clear or readable photo of the device, the back and bottom of the unit containing the *** MAC, IMEA, etc., and a copy of your proof of purchase or receipt to validate the warranty entitlement.
  
  We apologize for the inconvenience that you have experienced.
  
  Yours in Service,
  
  ******* *.
  ************* Advocate
  **********************

• Initial Complaint

  Date:03/14/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Against Netgear Fraudulent Sales ******************* Practices I contacted Netgears customer support on 3/12/25 because my ********************** WiFi extender was not connecting to my network. Instead of troubleshooting the issue, the representative remotely accessed my MacBook and immediately claimed that my network had foreign devices connected, implying a security breach.Without any real investigation or evidence, the representative then tried to pressure me into purchasing a $500 security package. This was a blatant scare tactic and upsell attempt instead of genuine customer support.Why This Is ********************* of trust: Netgears own support team used their access and authority to manipulate and deceive a paying ******************** sales tactics: Instead of helping me with their product, they attempted to scam me out of $500 for a service I did not need.3.Wasted time and lack of resolution: I still had to fix the issue myself, proving they had no real intention of helping.This is fraudulent business behavior, and it is unacceptable for a major corporation to engage in these tactics against hardworking consumers. Netgear is responsible for the actions of its support team, whether outsourced or not.What I Am Demanding:A full investigation and written response from Netgear explaining why their representatives are using these deceptive sales ***************** compensation for the time wasted, the stress caused by their misleading security claim, and the attempted fraud. Given the severity of the situation, I am requesting a $200 goodwill payment as an acknowledgment of their wrongdoing.A clear policy change ensuring that Netgear stops using scare tactics to upsell services that customers do not need.

  Business Response

  Date: 03/19/2025

  Hi ****** ********,
  
  I hope you are well. My name is ****, and I am a customer care advocate from ********************** We understand from your recent correspondence that you have submitted a complaint regarding customer service issues. We would like to convey to you our sincere apologies for the inconvenience you have experienced.
  
  Upon review, we can see that your email, ************************** doesn't have any active account in our system. May we know if you have a different email linked to your NETGEAR account? 
  
  We understand that you were asked to pay $500 for support when you contacted NETGEAR for assistance with the issue of your device. 
  
  We would like to gather some more information to better understand the issue.
  
  Where did you find the number to call?
  Do you have the number/URL of the website?
  Did the agent claim to be NETGEAR?
  What was the name of the service they were sold?
  Can you send a screenshot of the transaction/invoice?
  
  We appreciate your patience and understanding.
  
  Kind Regards,
  
  **** *.
  Customer Care Advocate
  **********************
  
  

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/24/2024 I purchased armor subscription for my WiFi router by paying $99.99 for a year from Netgear. Due to personal circumstances, I had to vacate the home and moved to a different place where i dont have the need to purchase internet connection as it was already provided and included in the rent. In this connection, I requested netgear to cancel the armor subscription as I no longer use the WiFi router for internet. At the time of purchasing the subscription, the customer care did not inform me that there are no refunds after 30 days. Now when I request them to charge the subscription on pro rated basis and refund the remaining amount, they are denying my request. This is purely a mis information marketing where customer is not set any expectations with respect to the service being offered and when the customer requests for a refund, they deny the requests stating rules, terms and conditions. I beg BBB to help me in this regard and offer resolution in terms of the refund for the armor subscription which I will never be using in the year.

  Business Response

  Date: 03/12/2025

  Hi ***** *****,
  
  I hope this email finds you well. My name is *******, and I am part of the NETGEAR ************* Team. I understand from your recent correspondence that you have submitted a complaint regarding the Service Issues. I would first like to thank you for your feedback. 
  
  After review, the Armor Security was purchased on 12/24/2024, and we would like to inform you that this service is only eligible for a refund within 30 days. You may check the link for the contract policy: **************************************************************************************************************************
  
  However, as you are no longer using the router, when you contacted us on 3/5/2025, we processed a refund of $99.99 for the ******** contract as a courtesy, which will be reflected in your account in 3-7 business days.
  
  Thank you for choosing NETGEAR.
  
  Yours in Service,
  
  ******* *.
  ************* Advocate
  **********************
  
  

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Jun 15, 2024 I purchased and Orbi router system by Netgear from Best Buy. Since the purchase I have encountered numerous connectivity issues. I finally reached out to **** support and after hours on the phone, the technician declared my unit was not working and sent out another one. After setting up this one and trying to add extenders it still does not work. This did not correct the situation. I have been emailing Netgear for the past month customer care and have not received any communication. I am unable to get any resolution with Netgear.

  Business Response

  Date: 03/12/2025

  Hi **** ********,
  
  I hope this email finds you well. My name is *******, and I am part of the NETGEAR ************* Team. I understand from your recent correspondence that you have submitted a complaint regarding the Guarantee or Warranty Issues and the service you received when you contacted NETGEAR and asked for help with your device. I would first like to thank you for your feedback. 
  
  NETGEAR Inc. can replace products found to be defective with the same model or a suitable upgrade if the current model is unavailable, according to the one-year hardware warranty. As per NETGEAR's Consumer Warranty Policy, the product is also entitled to a 90-day service warranty from the date of purchase for any technical assistance.
  
  After review, the RBK853 system you purchased was registered to a different account. We will refer your concern with the higher-level tier of support to check on the unit we released as a replacement, and we will issue another one if it is deemed defective. Please refer to your case ******** for an update.
  
  We apologize for the inconvenience that you have experienced.
  
  Yours in Service,
  
  ******* *.
  ************* Advocate
  **********************

  Customer Answer

  Date: 04/22/2025

  This is an attempt to to follow up on a resolution to my complaint concerning Orbi router which has been replaced by the company and still does not work. After first complaint to BBB, I received call from Netgear. When ask for a resolution to replace my Orbi with a less expensive router, I was told they would check and let me know the outcome. I have not receive a response. My warranty expires in June.
  
  Sent from ***** ******** ******************

  Business Response

  Date: 04/25/2025

  Hi ***** ********,
  
  I hope this email finds you well. My name is *******, and I am part of the NETGEAR ************* Team. I understand from your recent correspondence that you have submitted another request.
  
  We were informed by our support team that you are now requesting to exchange your Orbi RBK853 system to a Nighthawk router. We relayed your message and request to the higher management and are waiting for an update. 
  
  Thank you for choosing NETGEAR.
  
  Kind regards,
  
  ******* *.
  ************* Advocate
  **********************

• Initial Complaint

  Date:03/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I downloaded an app for Orbi on ******* Play', but I wasn't able to delete my registration, but I have no online account through your website.I'm requesting an account deletion, have a security issue from a fourth party knowing that I deleted it coming from my senior neighbor - downstairs, a shady psychiatrist, a rogue officer misrepresenting me, a medical center with not meeting 'legal statute', etc.This is to be aware of covert technologies being utilized if with military, thinking that it comes from a medical center that isn't with 'Joint Commission'.My senior neighbor that is irresponsible started this for security issues.Thank you for your cooperation and I look forward to hearing from you soon with a positive response. Be professional.

  Business Response

  Date: 03/05/2025

  Hi ***** ***,
  
  Thank you for contacting NETGEAR Customer Service.  
  
  We acknowledge that you are requesting to delete your NETGEAR account. Please visit the following article ***************************************************************************************************************************** where you can submit your account deletion request.   
  
  Thank you for choosing NETGEAR.  
  
   
  Best regards,  
   
  
  Gilles  
  Customer Care Advocate  
  **********************