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Business Profile

Mailing Services

UPS Store #6399

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/10/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To whom it may concern:I went to this store on July 23, 2024 and had a Live-Scan in the amount of $120.00. This office made an error/mistakes on the reference *** data of my live-scan submitted per ********************* (***) information . This resulted the requesting party (******************************) not receiving the result. I went to this store and discussed this matter, but instead of helping me, she (The Manager) was so rude and arrogant and insisted that the *** doesnt know what theyre talking about and blamed *** was wrong. She wants me to do it again and pay again for their service. I didnt do what she wanted and instead went to ************** to have this done. I want a Refund because of their failure to complete their service.Reference#*** B205VER624 Attached: Messages from *** The *** number you have provided corresponds to a transaction associated with a different *** and mail code. *** processes transactions with the information entered by the Live Scan operator. It is possible that the Live Scan operator made a mistake in entering this transaction. *** does not correct errors made at the Live Scan site and results cannot be transferred from one *** number to another. To receive the results for your assigned *** and mail code, the applicant will have to print again as an initial transaction with the Live Scan operator entering your *** and mail code at the time the transaction is conducted. Make sure not to reference any previous transactions; the **** field must be left blank.Respectfully,****** ******* ***

UPS Store #6399 is NOT a BBB Accredited Business.

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