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Business Profile

Music Instrument Store

The ONE Music Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Music Instrument Store.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/15/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi there
    My situation was that I was looking for a Digital piano, I went to the one music group website that I put a piano into my shopping cart and ****** it up to see how much it was going to cost me, but accidentally I pressed The purchase bottom, and the order went though. So I called their customer service to tell them right away if they could cancel my order, but my call was not answered, then I emailed the company that my order is************ (placed on 09/08/2022) and explained the situation, No response for my email, so a few hours later , I made two more phone call to their customer service , finally I was told by the representative named "******" (probably how it's pronounced) that the order will be canceled once he gets the approval form the Manager and I will get an email of cancellation in a few days afterwards. Unfortunately I got an email of shipping notifications the next day night, that my order was being shipped to me , I was trying to call customer service again but there was no representatives available Friday night and the weekend , so I emailed them again telling the situation , No response, so I had to wait it until Monday(09/12), finally I got to talk the representative again who acted surprised the order was shipped to me, but he told me that " not to be worry" if it's being shipped to me ,he will make arrangements to take the order back. So No surprised the order arrived on Thursday(09/15), I called the company again and the same thing I was told initially "they will take the order back " ,so I was patiently waiting for it but back forth two months later now, they still didn't do anything meanwhile I have made more than 20 calls to them, they even told me That Filing a complaint to BBB is Not gonna help this. So I feel like I was trapped and being lied many times . Please help me to resolve the situation to make them know that being honest to the customers is the fundamentals of a better business. Thank you so much!

    Business Response

    Date: 11/29/2022

    Business Response /* (1000, 5, 2022/11/23) */
    Hello,
    We're sorry for all inconvenience. There may be some mishandling during the customer service and operation team. I have attached the *** return label, the customer can stick it on the box and call *** to ship the piano back. We have already issued a full refund to the customer. Please let the customer check with the bank.


    Business Response /* (-10, 6, 2022/11/23) */
    ***Document Attached***
    Please check the refund record. Thank you!

The ONE Music Group is NOT a BBB Accredited Business.

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