Reviews

This profile includes reviews for Cisco Systems, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Cisco Systems, Inc. has 32 locations, listed below.

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  Cisco Systems, Inc.

  170 W Tasman Dr San Jose, CA 95134

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  Cisco Systems Inc.

  50 Stanford Dr Farmington, CT 06032-2474

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  Cisco Systems, Inc.

  1150-10180 101 St Edmonton, AB T5J 3S4

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  Cisco Systems

  500 Northridge Rd # 700 Atlanta, GA 30350-3318

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  Cisco Systems, Inc.

  7025 Kit Creek Rd Morrisville, NC 27560

Review Details

• Review fromEvelyn B

  Date: 12/20/2024

  1 star

  Evelyn B

  Date: 12/20/2024

  The company does not provide closed captioning in their free versions. Forcing people to pay for accessibility is beyond unethical.

  Cisco Systems, Inc.

  Date: 12/21/2024

  Hello ******,We will reach out to you to gather more details about this complaint. Regards,Cisco BBB Escalation Team

• Review fromJeffrey L

  Date: 05/31/2024

  1 star

  Jeffrey L

  Date: 05/31/2024

  I signed up for their Webex platform. It functioned properly the first time but then later it wasn't. I brought it to support and they did little beyond call me a liar and wanted me to provide proof that wasn't possible for me (screenshots of things I'd already deleted).They kept saying it was necessary to "gather information on their side" in order to help.How is my providing screenshots them gathering information on their side?It was just a silly, typical corporate customer support that doesn't actually try to help but instead outsources foreigners to paste scripts and ESCHEW ALL ACCOUNTABILITY.I would tell anyone using any of their products or services to expect this kind of business attitude.

  Cisco Systems, Inc.

  Date: 06/03/2024

  Apologies for the difficulties you are having. While Cisco support can resolve many issues by reviewing information shared by a customer about the problem, some issues need additional details such as logs and screenshots to troubleshoot and reach a resolution. In this case, Cisco support needed the screenshots to better understand the problem, find root cause and fix the issue.

• Review fromAnurag B

  Date: 12/05/2023

  1 star
  I am appalled by the Webex services that CIsco has to offer. I have been told that I can only have free account but when I want to get a paid account they say my name/email/billing address brings up a red flag and I cannot be given paid account. Now how to I prove to a system that I am what I am. Have spoken about this but they just cannot solve the issue. Very surprising.

• Review fromJackie G

  Date: 05/03/2023

  1 star
  I ordered the phone on the WebEx.shop site 2 or 3 days prior to the shipping date of April 13, 2023. As a customer of ********************** and **********************, I expected a product that was fully new and up to date, not five months beyond the warranty period The phone was delivered to my house on April 18, 2023 By the time that I received help from Cisco in validating the phone on April 25, 2023, my usage of the phone was only 6 days. I was never informed by anyone at Cisco that, prior to my purchase, the phone would arrive to me with an expired warranty Today I found out that this particular phone is an "end of life" machine meaning that I can't even purchase a warranty for the phone.I was sold a phone that Cisco will not provide customer or tech service. ********************** is the selling agent, so it is definitely Cisco's responsibility to provide service needed for a product that has been in my possession for only 2 weeks. I should have received a phone that was still under warranty for at least 1 year. I just called the rep who sent me an email saying that my request to return the phone was denied. When I called his office, I was told he did not have voicemail set up.It seems that this company should be held liable fraud.

• Review fromED H

  Date: 08/15/2022

  1 star

  ED H

  Date: 08/15/2022

  I recently purchased multiple Cisco Small Business Switches and then purchased the support agreement via a VAR. Cisco is impossible to work with, even for legitimate equipment. Like many other users Cisco is using its bureaucracy to refuse service and support for its own products. Leave it to Cisco to refuse customer support for its own paying customers. Seems like breach of contract.

  Cisco Systems, Inc.

  Date: 08/19/2022

  Hello Mr. ******* I'm sorry your support experience did not meet expectations. Services purchased through an approved Cisco partner are expected to meet specified delivery requirements and the partner must adhere to our partner program obligations. I will reach out to you directly via the email you have provided to understand more details of your experience.
  Regards,
  Kim

• Review fromDavid M

  Date: 07/07/2022

  1 star
  Got a phone call from a ***************** rep who had my work email and personal phone number, both of which I had not provided and are not connected to each other. I asked how they had gotten my contact info and permission to contact me, and they said they had some "backend research" team putting it together. I asked that they delete my information and I would not help them or review their products. I had never heard of this company until they called and would not use them as a vendor.