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Business Profile

Online Payments

Hyperwallet

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • Drayk J

    Date: 09/26/2024

    ******* warranty with *******. Said Hyperwallet could send me a link to transfer the money from my warranty to either my bank account, Venmo, or ******. That was a lie, they sent me a link to a staples gift card and Asurion Support for ******* warranty said that was the link to transfer funds to my bank account when it clearly read and I told them it said it was a staples gift card. They insisted that because the email came from hyper wallet that was the correct link. After you click into it and agree and asurion realizes its not what they told me it was Asurion cant do anything about it anymore and when they reach out to hyper wallet who you the customer can not speak to which I found out because a poorly educated asurion *** transferred me over to hyperwallet and then they told me they only speak to the asurion ***s and hung up on me. So they wont speak to you and they also cant do anything now about the staples gift card since I was instructed to click it. ******* also cant do anything about their employee misinforming you their policy is to tell you they apologize. Lol if you ever here anything about hyper wallet for an option DECLINE, DECLINE, DECLINE, I was originally offered a check from ******* but it would take two days to be sent out since they needed to cancel the Staples gift card they sent me when I told a *** when I processed the claim I wanted a check sent out so I needed to wait for their mistake for them to right it and thats when they offered me this same day bs solution of hyperwallet. By all means take the check or anything but hyperwallet its been a week now and apparently I now need to wait another 2 business days to speak to a manager because the supervisors cant do anything about my situation after all this time

  • Chris B

    Date: 04/17/2024

    We have an account with ********************** to help collect money from a ******* store we are running. Unfortunately the person who setup the account was no longer with the company. Due to this ******* reached out to us to update our Hyperwallet account information. When we tried to call in we couldn't get authenticated on the account. (I didn't have email address used for this but I did have the person's name) The customer service person who took our call couldn't in anyway help us till I got authenticated. I tried asking for a supervisor on the hope that they'd be able to use common sense to help me get into the account. (Our credit card on file was expired on the account so you'd think they'd want to help us get it fixed.)They refused to interact with me and it was just a overall frustrating experience. If you setup an account with them make sure you write down your information because if you can't get authenticated on the account you are s*** out of luck and you've probably lost your money too. Would recommend against working with this company if you can help it.

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