Complaints

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  eBay Inc.

  2065 Hamilton Ave San Jose, CA 95125-5904

  
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  eBay Inc.

  524 Snyder Road Lititz, PA 17543

• 

  John Carradine @ Ebay Motors

  610 NE 55th Terr Miami, FL 33137

• 

  eBay Inc.

  40th Old Cheney Road Lincoln, NE 68504

• 

  Ebay Inc

  826 E State Rd # 205 American Fork, UT 84003-9724

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/24/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been told to update my checking account information though I've used it for months. They keep saying they will send two deposits to verify and they never do. I tried to update a new checking account with another bank account and I am having the same issue. They owe me $120.00 in payouts. When I asked them to send a check they won't do so. I've been a seller for 20 years with a 5 star rating. This is pathetic. Now I can't list anything because my account is stopped. This is fraud. Send me my funds now
  

  Business Response

  Date: 08/16/2022

  Business Response /* (1000, 5, 2022/08/03) */
  Hello ***,
  
  
  Thank you for the opportunity to address your BBB complaint. We have received your request regarding your account status and concerns of completing your seller verification in order to receive your payouts. Specifically, we gather you are having issues receiving your microdeposits. I appreciate the opportunity to investigate this for you.
  
  To begin, we would like to thank you for your 20+ year tenure as a valued member of the eBay platform. From the context of your complaint, it sounds like your recent eBay experience did not meet your expectations. As a company that strives to provide exceptional service, firsthand accounts such as yours help us to identify areas of opportunity within the business. Thank you for bringing this to our attention.
  
  After a thorough review of your account history, our records confirm you were able to pass the Personal and Tax Identification steps with our Managed Payments process. However, our records also confirm an error verifying your bank account information has returned an error. Such an error occurs when the account, routing, or other possible information is inaccurate or possibly mistyped. Thus, would explain why you have yet to see or receive the microdeposits to your account. We would suggest attempting to re-enter your bank account information to proceed. While we are happy to identify the cause of your issue and update you to as much, we would like to provide further information regarding our seller verification process for further context. Please allow us to elaborate.
  
  With eBay managing your payments and facilitating the movement of funds, we are currently held to strict standards for account security and government compliance. Therefore, we have found that issuing payouts directly to your bank account to be the safest way to comply with these standards.
  
  As an eBay seller, the only option to be paid out for eBay sales is through a verified checking account. When a bank account is added by manual entry instead of bank online sign-in method, the seller will be asked to verify their account through microdeposits. There are instances where verification fails due to the account type not being accepted, bank information being incorrect, or microdeposits expiring when they are not entered within the allowed timeframe.
  
  As you mentioned in your letter, part of the checking account verification process occurs when microdeposits are sent to the account information your provided. When sent, these amounts must be entered within the red banner listed across your eBay selling account page to complete the verification process. If you have confirmed that these amounts were either not received or not entered through the aforementioned steps, we advise you to re-enter your bank account information to reset the verification process here:
  *****************************************
  
  Lastly, we would suggest reaching out to our Customer Support via our Help & Contact pages. Once reached, we can verify your account and explore further assistance regarding your account status.
  *****************************
  
  ***, we appreciate the opportunity to review and address your concerns.
  
  
  Sincerely,
  
  eBay

• Initial Complaint

  Date:07/23/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 10/22 I paid for a Mac Jones 2021 Illusions Auto card for 215.10 on Ebay-- I never received the card-- after a couple of attempts to contact the seller (twmi-24 is there eBay name) -- I filed a COMPLANT to eBay and they asked me to wait two weeks to resolve the problem and then they would step in after 2 weeks --after 2 weeks-eBay made it sound like I was the seller and the other person was the buyer ( it was all screw up on their end. So, I went to my Bank Meredith Village saving Bank and filed a complaint-- After a couple of days the money was put back in my account (not know who put it there Meredith Bank or Ebay??) so I was just happy it was resolved -- But 7/21/22 I received a letter from the MVSB stating that they looked into the case and found that the seller said they sent the card to me-- I never received the card -- so MVSB is going to take the money back out of my account ???--- plus it's been almost 3 month since this happen-- I feel the more time goes by-- the chance of me to get my money back is not going to happen. I'm really surprise by the MVSB decision in the seller favor-- because on my web site threw eBay it shows no shipping and just me paying for the item-- as far as Ebay goes, they should have made this right with me-- I'm really frustrated with this whole think, is there any way you can help me and resolve this issue -- thank you*****
  

  Business Response

  Date: 08/30/2022

  Business Response /* (1000, 5, 2022/08/03) */
  Hello******
  
  Thank you for the opportunity to assist you with your BBB complaint. I understand your concern is regarding the Mac Jones card you didn't receive. I recognize not receiving an item you've paid for can be an upsetting experience and was happy to further investigate this matter.
  
  Our eBay Money Back Guarantee is in place to protect your purchase for up to 30 days after the estimated or actual delivery date if an item doesn't arrive. If a seller is unable to provide proof of delivery, they're required to provide a refund when you open an item not received claim.
  
  In reviewing the details, I show you opened a return on April 15th, 2022, as opposed to an item not received claim. Opening a return indicates an item has been received, therefore, when you escalated the claim, our system forced the return and provided you the ability to print a label. Of course, you hadn't received an item so when nothing was returned the case closed without a refund.
  
  Additionally, a Payment Dispute was opened with a third-party financial institution. The eBay Money Back Guarantee Policy states that buyers can lose protection if they open duplicate claims using other resolution methods. I have provided an excerpt from this policy page along with the link below: https://****************
  
  "Even if a transaction is eligible for eBay Money Back Guarantee, buyers can lose protection if they open duplicate claims using other resolution methods or engage in fraudulent or abusive buying behavior ... Buyers can't use more than one resolution method to get a refund. After selecting a resolution process (eBay Money Back Guarantee, PayPal Buyer Protection or requesting a chargeback from their payment provider) a buyer is required to use only that process to resolve the transaction issue ... If a buyer files a chargeback with their payment provider, any cases opened through eBay Money Back Guarantee for the same transaction are immediately closed"
  
  I would always recommend using chargebacks/payment disputes as a last resort when seeking a refund. It is always best to follow through with the eBay Money Back Guarantee process so we can be sure you are protected. Once the case transfers hands to your bank, we cannot take further action. Therefore, you would need to continue working with your bank for a resolution.
  
  I appreciate you bringing this matter to our attention. Should you have further concerns, please don't hesitate to reach out to Customer Support, through our Help & Contact pages.
  
  Best Regards,
  Jade**********
  eBay
  
  
  Consumer Response /* (3000, 7, 2022/08/05) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I cannot believe this guy is getting away with this__ Ebay is a joke --I will never buy from them again -- The whole process with Ebay was screwed up on their part and they know how to make it go pass the 30-day money back guaranty-- well I've learned a lesson here never feal safe with your money on Ebay-- oh Ya this seller had this same item out before this-- I found out by mistake and Ebay still allowed this to keep going-- very fishy ??? -- this should have been a open and shut case-- well enjoy my 215 dollars -- your horrible
  
  
  Business Response /* (4000, 9, 2022/08/09) */
  Hello******
  
  We appreciate you taking the time to respond to us. While we can confirm the information provided was correct, we recognize there are lingering concerns and want to provide additional context.
  
  As previously advised, your claim was closed without a refund because a return as opened instead of an item not received claim. Opening a return indicates you have received the item and wish to return it, therefore, the system will treat your case as a return and if no item is returned it will close.
  
  Typically, if this occurs you can contact our Customer Support, through the Help & Contact pages and they can assist you in treating the return as an item not received claim. Regrettably, we're unable to take further action as a Payment Dispute was opened with your financial institution. Once the claim transfers hands to your bank you would need to continue working with them for a resolution.
  
  We appreciate you providing us the opportunity to clarify this matter further and wish you all the best.
  
  Sincerely,
  Jade**********
  eBay

• Initial Complaint

  Date:07/23/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have used ebay for 20 years and it provides a unique platform that nowhere else has a match so far for collectable, refurbished and discounted items.
  
  However, I recently purchased a 500$ macbook. The seller provided a tracking number showing it delivered to my zip code and address, but I never received it. I later contacted UPS and obtained a trace document showing the seller shipped the package to a different address dozens of blocks away from me. I filed a claim, appeal and requested review after review for more than 10 times, but was repeatedly rejected by ebay to refund me even though ebay advertised buyer's protection on ebay's website. To this day, I still don't have the part I purchased nor the money back.
  
  Even more, eBay representative stated I will receive a refund if I contact UPS and if I provide proof that the item was not sent to the address I have on the order, ebay will refund, but the appeal department repeatedly refused to refund after I provided the requested document. There is clear contradiction, mislead, and false advertisement if ebay keep doing so.
  
  Attached UPS trace document and ebay order showing the item was not shipped to me. I'd like to get my 500$ back. This is about ******************
  
  ********
  

  Business Response

  Date: 08/16/2022

  Business Response /* (1000, 5, 2022/08/03) */
  Hello ********,
  
  Thank you for the opportunity to address your BBB complaint. We understand you never received your item despite tracking indicating it was delivered. Given your outstanding concerns, we'd be happy to offer our assistance.
  
  First, we want to thank you for sharing your recent experience with our Customer Support teams. We strive for excellent service, and it is disappointing to hear you did not receive the expected service from our teams. All your contacts will be reviewed to ensure we're delivering the best possible experience and training will be provided where necessary.
  
  Our eBay Money Back Guarantee Policy protects buyers in cases when they don't receive their purchase. Sellers are required to deliver the item to the address in the Order details, unless the buyer selected a local pickup option. If the item doesn't arrive at the address provided by the buyer at checkout or isn't made available for collection, the buyer is entitled to a full refund, including original shipping costs (if applicable). If the estimated delivery date for your item has passed, and you still haven't received your item, you can let the seller know by opening an Item Not Receive request. You have 30 days from the estimated delivery date to inform the seller that you didn't receive your item. Once a requestion has been opened, the seller has 3 business days to provide a delivery update, offer a replacement, or give you a refund. You can find more information about this process here: ***********************
  
  In reviewing the transaction in question, we can see an Item Not Received request was initiated on June 9th, 2022. Since the seller provided tracking showing the item had been delivered, the request was closed on in the seller's favor on June 15th, 2022. We can see an appeal of the case decision was submitted the follow day and denied. While we recognize you were later able to obtain documentation from the carrier indicating the tracking provided wasn't valid proof of delivery, please keep in mind once an appeal has been denied, we are unable to grant a second appeal.
  
  Additionally, in reviewing the transaction we can see a payment dispute has since been filed with your payment institute. Kindly note when a dispute is open with the buyer's financial institution, eBay loses the ability to modify or reverse the original funds. Furthermore, opening duplicate claims will result in loss of eBay coverage and any open claims would be closed to prevent duplicate refunds. We have provided an excerpt from Our eBay Money Back Guarantee policy page along with the link below:
  
  ***********************
  
  "Even if a transaction is eligible for eBay Money Back Guarantee, buyers can lose protection if they open duplicate claims using other resolution methods, or engage in fraudulent or abusive buying behavior ... Buyers can't use more than one resolution method to get a refund. After selecting a resolution process (eBay Money Back Guarantee, PayPal Buyer Protection or requesting a chargeback from their payment provider) a buyer is required to use only that process to resolve the transaction issue ... If a buyer files a chargeback with their payment provider, any cases opened through eBay Money Back Guarantee for the same transaction are immediately closed"
  
  We would always recommend using chargebacks/payment disputes as a last resort when seeking a refund. At this time, we would encourage continuing to work with your payment provider to seek a resolution regarding a refund for the transaction in question.
  
  ********, we realize this wasn't the solution you were seeking by contacting us. However, we trust this response clarifies why we are no longer able to provide a refund for this transaction.
  
  Respectfully,
  
  *********
  eBay

• Initial Complaint

  Date:07/23/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an eBay. I had a buyer make a purchase for 1 of 1 item and 2 of another an items in a different size they all cost 5.09 each with a discount of 10% for vol pricing. I received 2 emails saying, "Your Item sold and the buyer Paid 5.09. After going on my page and checking the order I noticed 2issues, 1 was that the buyer chose local pickup but lived in a different state and 2 the buyer paid 5.09 for each sale. I checked the details page where EBay breaks down the cost for their fees. It showed the two sales on one page. At the top was the 1 quantity item showing the item cost of 5.09 then the the discount of .51 then the tax of .28 on the side it showed EBay fees quantity 1 x 12.0% =.58 under it it showed the the 2 quantity purchase with the same item total of 5.09 a .51 discount and .28 tax on the side was eBay fee which showed 4.86 x 12% but then it was $1.17- weird because last I checked .58 and .58 = 1.16 not 1.17-under that was a -.58 and under that said quantity x2 then the .30 fee totaling 2.05. eBay had charged fees in the quantity. When I first contacted them in a chat they kept telling me that I was wrong. It showed on their end that the buyer paid 15.27 - the discount. I had to talk to 2 different people because and finally sent a screen shot of the page with the information I stated above. The gentleman blamed the glitch on the buyer but did offer a credit for the difference but I was more worried about what issues I would have when refunding the order because the buyer had chosen local pick up. They said there would be no issue. After canceling the order I received an email showing the buyer was refunded 11.99. What is going on with EBay's Math?? Another hour on a chat to go through the same as the first time I called. " rest assured your buyer paid 14.58 and was refunded 14.58. This is not right, I have already spoke with some1 about the buyers Paid status and I just got an email saying they were refunded 11.99. I had them call still got nowhere.
  

  Business Response

  Date: 08/03/2022

  Business Response /* (1000, 5, 2022/08/03) */
  Hello ******,
  
  Thanks for reaching out and giving us the opportunity to address your complaint today. We understand the math seems off regarding fees and reimbursement for an order you sold. We would be happy to further investigate this for you.
  
  However, we are unable to associate the contact information that you cited within your complaint to the account involved with the transaction in question. Our Privacy Notice prevents us from discussing the details of a member's account unless we can verify we're speaking with the account owner. Can you please reply to this BBB complaint with the following account information so we may confirm the account to the rightful owner and can further this conversation with you?
  
  User ID
  Registered phone number
  Registered email address
  Registered shipping address
  Registered first and last name on file
  
  We look forward to your response and will be happy to help once the account is fully verified.
  
  Respectfully,
  eBay
  
  Consumer Response /* (3000, 11, 2022/08/26) */
  Hello
  This case was never resolved. I received notice that they could not find the account so I forwarded the information to assist in finding the eBay acct. When I check today I seen the case was closed. The eBay acct is under ***************************************************
  
  
  Business Response /* (4000, 13, 2022/08/30) */
  Hello ******,
  
  Thank you for your response and for providing the requested information in order to verify your account and locate the previously referenced order. With the information provided we were able to associate your claim with order #***************
  
  We definitely understand your concerns regarding the unexpected breakdown of the order purchase for multiple sizes and quantities of item number ************ and the notification about the buyer refund from our automation being shown as smaller than anticipated. We can also see why it would be frustrating to be told one thing by agents when you are seeing another and are happy to review this with you.
  
  After some investigation, we found your concerns to be valid about the amounts, but also can confirm that the total of what was charged and what was refunded are correct. Generally, the automated break downs are pretty easy to follow, but we think your seller view of the fees and refunds for this order were a little convoluted by our system due to the uneven order amounts at different sizes for the same item being coupled with the volume discount. To best visualize why we say the overall numbers are correct albeit shown on your side in an odd way we are going to provide some number break downs below:
  
  What the buyer saw upon purchase and refund of the order:
  Total price for the 3 items was $15.27, he chose local pickup so no shipping costs.
  o Item discount was $1.53, when subtracted = $13.74
  o Tax was $0.83 and when added = $14.57
  o Amount refunded to the buyer was $13.74 for item cost + $0.83 for tax = $14.57 refund after order cancellation
  
  What are billing side of the order showed internally for the selling side:
  Upon purchase the item cost for the 3 was $15.27 - $1.53 promo =$13.74 +tax $0.83 =$14.57 is order total
  o 12% final value fee of order total ($14.57) = $1.75 +$0.30 fixed processing fee =$2.05
  o $13.74 (part of order attributed as payment going to the seller) - $2.05 fees = $11.69 total the seller receives
  Upon cancellation, the refund showing from the seller side reflects what is coming back directly from what was assigned to you in the past from the payment portion of the buyer's order.
  o The $11.99 notification of the buyer refund amount = $11.69 (total you received from sale) + $0.30 fixed processing fee
  o Then if you add $1.75 for the final value fee or selling fee we charged you, that equals $13.74. We credited that back to your account to make it so you paid $0.00 in selling fees while at the same time tacked that onto the buyers refund.
  o Then we also added to the buyer's refund the $0.83 in tax that the buyer paid but we sent to the buyer's state on your behalf that was never sent to you -so you didn't get a notification of that being refunded. That brought the total buyer refund amount to $14.57.
  
  So, to conclude, while our system breakdown looks a little weird on how it divided what was attributed to what, the overall calculations were correct. We do think there is merit in providing the same breakdown view our billing view provides for orders and refunds internally especially when think like volume discounts can cause our system to split order amounts in unexpected ways, and while we can't promise it will be implemented for sellers, we are happy to submit this suggestion to the proper departments. If it helps in regard to feeling more confident about what was refunded to the buyer, the cancellation view (https://ebay.to/3KN1zO1) is a little clearer, it is just missing the amount refunded to the buyer from us for taxes.
  
  We once again thank you for taking the time to reach out for clarification and bring the system automated breakdown for this volume pricing order to our attention. We appreciate feedback and we hope we have helped resolve your concerns today about the charge and refund amounts for this order. Wishing you the best.
  
  Respectfully,
  eBay

• Initial Complaint

  Date:07/23/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order # ************** purchased by me on July 6th was for a "Box Break". Ebay has a clear policy:
  
  "Listings that offer an opportunity to win an item by chance or contest are not allowed. This includes mystery items, giveaways, lotteries, sweepstakes, random drawings, raffles, and contests.
  
  Listings that offer grab bags, "Box Breaks", or similar products must identify all the contents. Please note:
  
  It isn't necessary to specify the number, quality, or condition of each individual item in the contents
  Singling out any individual item with significant monetary or collectible value that "may" be included in the contents is not allowed (from ebays policy)
  
  Additionally, I sell breaks as well, so I see the warning messages every listing that state You MUST send a card, you can NOT sell them nothing.
  
  Well, two weeks passed and the seller has not shipped me anything. So I contacted ebay to refund the sale per their policy. They just closed the case with no explanation.
  
  
  This is a clear violation of their own posted policy. Furthermore, they have forced me to return sales based on this same policy numerous times. This is a common rule for them, not sure why this time they choose not to adhere to it.
  
  
  The total purchase was for $58.83 which isnt a lot of money considering I have helped sell 6figures through ebay. I may have caught an inexperienced employee who reviewed this issue, not sure. But its clearly a violation of their own policy they are not respecting. Also, if they are allowed to do this, then this is clearly "gambling" as defined by any agency.
  

  Business Response

  Date: 08/16/2022

  Business Response /* (1000, 5, 2022/08/03) */
  Hello *******,
  
  
  Thank you for the opportunity to address your BBB complaint. We understand you have concerns regarding your 2021 Panini Contenders Box Group Break purchases and subsequent issues with the receipt of your item. We are happy to review this for you today.
  
  To begin, we would like to thank you and appreciate the time you have expended to let us know of your experience that did not meet your expectations. As a company that strives to provide exceptional service, firsthand accounts such as yours help us to identify areas of opportunity within the business. Thank you for bringing this to our attention.
  
  After a thorough review of your account history and transaction details, our records confirm your eBay Money Back Guarantee cases were closed via the seller declining the return request. However, after further consideration, we were able to process a one-time courtesy refund for your purchase order. This refund has been submitted and will process within 2 to 3 business days. While we are happy to process such a courtesy, we feel the need to update expectations regarding our eBay Money Back Guarantee. Please allow us to elaborate.
  
  In alignment with our eBay Money Back Guarantee, for eBay to facilitate a refund for an item that has not arrived, a case must be opened within 30 days of the estimated delivery date (60 days for international sales). Additionally, if the tracking information provided by the shipping carrier and seller confirm a "Delivery" or "Attempted Delivery" scan to your checkout address, then the case will be closed in the seller's favor. In your specific case, the seller did not ship an item or provide tracking. However, a return request was opened instead of an "Item Not Received" claim. Ensuring the correct case type is opened moving forward will provide your best route for coverage.
  
  If you would like to learn more about the eBay Money Back Guarantee, please visit our Help Pages: *************************************************************
  
  Additionally in order to receive assistance from eBay in a timely manner, we recommend contacting our customer support when concerns arise. Here is how you can contact our support: ****************************************************************
  
  *******, we are happy to be able to move toward a resolution with you on this matter.
  
  
  Sincerely,
  
  eBay

• Initial Complaint

  Date:07/23/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 11, 2022 I placed order #**************. For the amount of $79.76. Well the eBay showed the package as delivered however it was no where to be found. I spoke with neighbors, mail carrier, looked around my house and in the neighborhood. When I could not find the package I contacted my post office who did an internal investigation and found the package was lost during delivery. I have an email from **** stating that. I contacted the seller who at first said he would refund me the money then the next day said he changed his mind. I escalated the situation to EBay. eBay closed the casein a matter of 5 mins and said that this happened before and made me feel like I was a thief. I reopened the dispute but no one cares that I have this email from the carrier stating it's lost. No one is interested in helping me. And I can't even file a claim with **** because I don't have the sellers information like for example address the package was sent from. So I loose $79.76? Where is the EBay buyers protection that is advertised everywhere? Is it false advertising? I just want my money back at this point.
  

  Business Response

  Date: 08/19/2022

  Business Response /* (1000, 5, 2022/08/04) */
  Hello *********
  
  Thank you for the opportunity to address your *** complaint today. I understand you purchased an item on the site which you haven't received. I would be happy to investigate this further for you.
  
  I've reviewed the details of this case, the message you've received from **** indicating the package was missing, as well as your communication with the seller. Please understand, we decided to maintain our original decision when you appealed as the seller provided proof of successful delivery by uploading tracking from **** showing a delivery scan and you previously have received a courtesy from eBay in a similar situation to this in the past. In addition to this, I can see that you purchased this necklace as a gift for your mother and that you've already purchased another gift as her birthday has passed. Lastly, I can confirm that the seller offered to resend an additional necklace because they confirmed the package was delivered to another box but as you advised you no longer needed the item so the seller indicated they would cancel the order, only to advise after the case was opened that they would not. I regret that this purchase did not go as expected and the poor experience you had in seeking a resolution to this issue.
  
  To clarify, I can confirm we previously provided you a courtesy refund on an item you didn't receive where there was also proof of delivery for a record purchased in September of 2021. I understand you checked with your neighbors, around your home and want to thank you for your diligence in attempting to locate the package. Typically, if this is something a buyer experiences multiple times, we'd encourage for future deliveries, that they use a different address where they know someone will be available to take the parcel and wanted to mention this as a side note. That said, you can certainly request the seller open a **** claim on the shipment however, I'm unable to guarantee this would result in a refund to you.
  
  Although I can see you opened a payment dispute on the transaction with your financial institution which was closed in favor of the seller and this action would typically void all coverage with eBay, I've gone ahead in processing a courtesy refund to you on this transaction. This refund ($79.76) can take between 3-5 business days to process back to your original funding source. Please note, this is outside of the eBay Money Back Guarantee coverage we offer. I would encourage you review the details of that policy using the link provided below to ensure a full understanding of our coverage in the future.
  
  ************************************************************************************************************
  
  I trust this fully addresses the concerns outlined within your *** complaint. I want to thank you for bringing these concerns to our attention and the opportunity to resolve things for you. I do hope this turns the experience around for you and that you'll continue to be a member of the eBay community.
  
  Sincerely,
  
  **************
  eBay

• Initial Complaint

  Date:07/23/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been buying off of Ebay for 2 years now, I purchased all kinds of items from very cheap to high end. I have a temporary buying and bidding restriction, I always pay for my items, I buy a lot of high end, and me and my husband make 6 figures a year, so I like to buy nice things and rather help a seller or small business out. I have spent thousands on your site. If this isn't resolved I'll take my money and business elsewhere, please fix.
  

  Business Response

  Date: 08/08/2022

  Business Response /* (1000, 5, 2022/08/03) */
  Hello *********
  
  Thank you for the opportunity to address your complaint through the ***. We appreciate you reaching out about the buying restriction on your account and are happy to investigate an appeal.
  
  Upon investigating the temporary restriction and your buying history, we see you have been an active buyer and a great member of eBay. As such, we were able to determine the factors our system identified as a risk on your account were easily explained and have removed the restriction flag on your account. Within the next 24 hours you should be able to begin bidding and making offers as you have in the past.
  
  We appreciate you choosing to help sellers and small businesses through purchasing on our platform and are glad we could assist in appealing this restriction for you. Wishing you the best.
  
  Respectfully,
  eBay
  
  
  Consumer Response /* (2000, 7, 2022/08/05) */
  (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  Date:07/23/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a ***** watch from a company that you list for out of ***** on 4/19/22. Because the watch would be shipped from ***** the seller said that I should receive the watch no later than June 22nd, 2022.
  On June 22nd I contacted the seller that I still hadn't received the watch. The seller emailed me back saying I needed to contact the **** to see what the problem was.
  On June 24th the seller sent me 2 emails:
  Hello Sir
  1. I made a complaint to the ***** Post office regarding this issue. They told me that it may take up to 2 weeks to make an inquiry and track the item. So, I request you to wait for 2 weeks. If your order doesn't arrive after 2 weeks then I will refund you. You can return that money if you receive this order in the future. Is that OK for you? I'm still wondering why this package is not moving in tracking.
  
  2. Dear Buyer Your package arrived back to my address today. Reason was mentioned on the package was "Unclaimed". I don't know why it has been returned. Now do you want the refund or you want me to send this watch again?
  If I send it again now it may take another 4-5 weeks for delivery. Can you wait for another 4-5 weeks?
  
  I replied back on the 24th
  Send it, please.
  Thanks
  
  I made an inquire today 7/23 to eBay I was told by the agent that they would contact the seller to get the refund and if the seller didn't respond by 7/31, eBay would step in.
  
  30 minutes after speaking to eBay I got an email saying my case was closed and I would get no refund. No reason was given.
  

  Business Response

  Date: 08/10/2022

  Business Response /* (1000, 5, 2022/08/03) */
  Hello *******,
  
  Thank you for the opportunity to address your *** complaint today. I understand this concerns order **************. From what I've gathered, the watch was returned to your seller, who then shipped it out to you a second time. However, you haven't received the watch and want your money back. I'm happy to assist.
  
  I recognize the frustration you must have experienced when you heard your Item Not Received case closed without a refund. After a thorough review of the transaction I see that you reported not receiving the watch, more than 30 days from the estimated delivery date. eBay Money Back Guarantee assures you will get a refund when an item doesn't arrive, as long as, you report not receiving an item within 30 days of the last estimated delivery date provided at checkout.
  
  That said, it's clear that the transaction didn't go as smoothly as we'd hoped and member to member messages support the issues your seller had getting this item out to you successfully. As such, we've initiated a full credit. Please allow up to 72 hours for your refund of $67.15 to post back to the original funding source.
  
  *******, we know this has been an unsatisfactory experience. We're happy to have shared your experience with us and for the opportunity you've given us to explain and to make things right.
  
  Thank you for being a member of the eBay community and we trust that all future interactions with customer support and transactions on eBay will exceed your expectations.
  
  All the best.
  
  Sincerely,
  
  ************
  
  eBay

• Initial Complaint

  Date:07/23/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I created a seller account on ebay and was suspended permanently and not given a reason as to why. I had never purchased from the site, sold on the site, or even made a listing on the site. I have called and they will not disclose a reason or even give me a chance to resolve my account. Their response was it's set in stone and to go elsewhere then hung up.
  

  Business Response

  Date: 08/16/2022

  Business Response /* (1000, 5, 2022/08/03) */
  Hello ***,
  
  
  Thank you for the opportunity to address your BBB complaint. We have received your request regarding your account suspension and concerns of when you will receive your funds. I appreciate the opportunity to investigate this for you.
  
  To begin, it sounds like your recent eBay experience did not meet your expectations. As a company that strives to provide exceptional service, firsthand accounts such as yours help us to identify areas of opportunity within the business. Thank you for bringing this to our attention.
  
  After a thorough review of your account history and details, we can confirm your suspension is valid and accurate, in accordance of our eBay User Agreement and policies. Please allow us to explain further.
  
  In an effort to ensure that we look out for the best interests of the eBay Community, we routinely review both buying and selling activity on our site. The purpose of this process is to ensure that eBay members are conducting themselves in accordance with the online practices we have come to expect within the eBay Platform. In situations in which we can identify concerns with a member's behaviors, we will review the account and take the appropriate action in accordance with our User Agreement.
  
  If you would like more information regarding our User Agreement, please visit the following link: ********************************************************
  
  I know this isn't the resolution you were seeking today but trust I have provided clarification as to why we are able to consider your requests to begin selling on our platform again.
  
  
  Respectfully,
  
  eBay

• Initial Complaint

  Date:07/23/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently sold an item to a buyer and in the process my account was suspended for no reason. The customer then reported not receiving the item because they weren't able to check the tracking on ebay since my account was restricted (no reason given). The item was delivered July 23rd, 2022 by **** but ebay gave the refund to customer, so now I'm out of the sale and the customer got the item for free. This was due to ebay restricting my account (with no reason given). I need this resolved and need to receive payment for sold item. The tracking number is ********************** for proof of delivery.
  

  Business Response

  Date: 08/30/2022

  Business Response /* (1000, 5, 2022/08/03) */
  Hello *******,
  
  Thank you for the opportunity to address your BBB complaint today. I understand your account has been suspended and would be happy to investigate this for you.
  
  Please note, to ensure we look out for the best interests of the eBay Community; we routinely review both buying and selling activity on our site. The purpose of this process is to ensure that eBay members are conducting themselves in accordance with the online practices we have come to expect within the eBay Platform. In situations in which we can identify concerns with a member's behaviors, we will review the account and take the appropriate action in accordance with our User Agreement. Please note pursuant to our User Agreement **********************************************************
  
  "Without limiting other remedies, we may, limit, suspend, or terminate our services and user accounts, restrict, or prohibit access to, and your activities on, our Services, delay or remove hosted content, remove any special status associated with the account, reduce, or eliminate any discounts, and take technical and legal steps to keep you from using our Services if:
  -We think that you are creating problems or possible legal liabilities.
  - We think that such restrictions will improve the security of the eBay community or reduce our or another eBay user's exposure to financial liabilities
  - We think that you are infringing the rights of third parties.
  - We think that you are acting inconsistently with the letter or spirit of this User Agreement or our policies.
  - Despite our reasonable endeavors, we are unable to verify or authenticate any information you provide to us; or
  - You fail to pay us all fees due for our Services by your payment due date."
  
  That said, having made the decision to suspend your account, we did ensure that you were notified of the action taken and reasoning behind this. Although we understand you were hoping for more detailed information, please keep in mind that due to the proprietary nature of our review process we are unable to accommodate your requests in this matter. Nevertheless, I assure you that the decision was made following a thorough review of your account and it was processed in accordance with our User Agreement. Based on this, we're unable to grant your appeal for account reinstatement or issue any type of adjustment related to the transaction your buyer was issued a refund for.
  
  Although this may not be the answer you were hoping for, I trust this provides clarification on the action taken and our position on this matter currently. I appreciate the opportunity to assist and wish you all the best in the future.
  
  Sincerely,
  
  **************
  eBay
  
  
  Consumer Response /* (3000, 7, 2022/08/05) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  It does not justify my money being held and the customer getting an item from me for free. The customer stole the item and ebay is saying that is okay because my account os suspended. I want what is owed to my bank account which is $147 from the sell I made to customer.
  
  
  Business Response /* (4000, 9, 2022/08/11) */
  Hello *******,
  
  I appreciate you taking the time to respond to us. While I can confirm the information provided was correct, I recognize there are lingering concerns and want to provide additional context.
  
  After further review of your account, we have decided that your account will remain indefinitely suspended. We have taken this action out of concern for the safety and integrity of the eBay Community. Due to eBay policy, we cannot provide you with more specific information on the suspension itself. That said, it is outlined within our eBay Money Back Guarantee policy, "If eBay determines that a buyer is entitled to a refund under this policy and issues a refund to the buyer on the seller's behalf, eBay may seek reimbursement from the seller by invoice, or by collecting the amount of the reimbursement from the seller as described in the Payments Terms of Use. In addition to the consequences described in the User Agreement, we reserve the right to indefinitely suspend an individual's coverage under eBay Money Back Guarantee and impose any other sanctions we may deem necessary including issuing warnings, blocking a buyer's ability to request returns or refunds on eBay and account suspension."
  
  You can confirm this information here: ************************************************************************************************************
  
  I appreciate you providing us the opportunity to clarify this matter further and wish you all the best.
  
  Sincerely,
  
  **************
  eBay