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Business Profile

Online Shopping

eBay Inc.

Headquarters

BBB accredited business seal
BBB Accredited BusinessA-Rated by BBB

Reviews

This profile includes reviews for eBay Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

eBay Inc. has 27 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • eBay Inc.

      2065 Hamilton Ave San Jose, CA 95125-5904

      BBB accredited business seal

    • E-Bay

      P.O. Box 2179 Carol Stream, IL 60132-0001

    • eBay

      241 South Main Street Apt 1 Newmarket, NH 03857

    • eBay Inc.

      2300 Traverwood Dr Ann Arbor, MI 48105-2196

    • eBay Inc.

      52 Henry Street, 3rd Floor Detroit, MI 48201

    Customer Review Ratings

    1.08

    Average of 1,366 Customer Reviews

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    Review Details

    • Christopher B

      Date: 07/04/2025

      I created an account with the intention of purchasing used CDs. I was browsing a large store front and adding cds to my cart. Later in the day, I received an email that my account had been banned for unsafe practices with no way to appeal. Im not sure how browsing and adding cds to cart is unsafe for the community. I guess Ill just have to buy locally.

    • Joseph M

      Date: 07/04/2025

      I spent around $350.00 for an item and never received it. Ebay didn't do anything to resolve my issue. So now im out all that money

    • JOHN B

      Date: 07/04/2025

      AFTER USING EBAY FOR YEARS I BOUGHT A SILVER KRUGERRAND OFF EBAY AND AN OUNCE BAR OF SILVER-BOTH OF THESE TURNED OUT TO BE FAKE-MY SERIOUS PROBLEM IS AFTER USING EVERY AVENUE OF CUSTOMER SERVICE I CANNOT GET HELP--EVEN AN ANSWER-ONE OF THESE EBAY SELLERS HAS AN OPERATING STORE SELLING THE SAME FAKE SILVER---I WANT MY MONEY BACK+ THE **** OF PROFIT THAT SILVER WENT UP-BUT CANNOT GET HELP-IVE USED EVERY AVENUE-WITH AI HE INFORMS ME I CANNOT HAVE AN ASSITANT-WEIRD THOUGH THAT EBAY KNOWS THIS ONE STORE IS SELLING FAKE SILVER AND LETS THEM GO ON S******* OVER CUSTOMERS WHO ARE IN THE DARK**

    • Stacy I

      Date: 07/04/2025

      I have been a seller since 1999. eBay recently took action on my account due to their own error, which they admitted, and refuse to reverse it. They delisted hundreds of items which I have paid to list. Their communications with sellers are both rude and degrading. They have zero appreciation for the people who make them all their money. They think they are invincible but they are outdated, clunky, ineffective and full of pathetic degrading policies for both buyers and sellers. Their days on top are numbered.

    • joel h

      Date: 07/03/2025

      eBay will not allow me to return an item that clearly says guaranteed 30day full refund .

    • James B

      Date: 07/03/2025

      This complaint is against EBAY. I received a defective phone from one of ebay's sellers at a cost of $212.00. I sent the phone back to the seller ( phone was sent from *****) I had to pay $66.30 for the return thru ***** Phone was mailed back to them on time (world electronic 98) World electronic 98 told me they will refund my money as well, They have my tracking information and so does ebay. Ebay told me **************** has made a final decision.We closed this case because we didn't receive tracking details by Jul 3, 2025.We closed this case because we didn't receive tracking details by Jul 3, 2025. I mailed the item on 6/27/2025, well before july 3rd! I have tracking information, and ebay claims they didn't get the information. I have proof I sent them an email wit tracking information."Though you won't get a refund, you can keep the item.Though you won't get a refund, you can keep the item. "I am super disappointed and I will never do business with ebay again! If you do , use extreme caution!

    • Richard N

      Date: 07/03/2025

      The position EBay finds itself in the marketplace is unmatched. Their customer service is also unmatched in how poor and unsatisfactory it is. My account was permanently suspended and blocked without explanation. Previously, I've successfully used EBay to purchase items without issue, done my best to review sellers and be a constructive member of the EBay community. It has been several years since I've purchased anything, during which my account suspension was implemented. Recently, having an interest in some vintage items I return to find my account suspended and blocked. EBay customer service can be contacted for assistance via email, but clearly does not value individuals. Their customer service team is disingenous, sending reassurances they've done all they can for you and your situation with a near instant reply to your request for help, and follow up emails or questions are responded to as if it was your first - clearly they do not read the email you send. They withhold explanation surrounding the reason for the suspension, just that it is final. They disregard reconciliatory attempts to show you can be a constructive member of the community. If your account is hacked, or if you unwittingly broke policy, not only will you not know, but they will not share and will suspend or ban any accounts you may try to create. They do not care for the individual user, whether it is a seller or buyer, and it is clear immediately from their customer support team. It is unfortunate they hold the majority of the market share for online auctions because the company has a clear lack of integrity or respect for the people using this platform.

    • Grandell W

      Date: 07/02/2025

      I recently had a very frustrating experience with eBay regarding a purchase that was marked delivered but was never received at my address. I followed all the appropriate stepscontacted the seller, the shipping carrier, and eBay support. Despite this, I was repeatedly told that only the seller could issue a refund. eBay advertises a Buyer Protection Policy, but in my case, this protection amounted to nothing. They accepted the shipping status of delivered without verifying that it was delivered to the correct address. I even provided evidence that the item was misdelivered, yet eBay declined any further assistance and refused to issue a refund or hold the seller accountable.This experience makes it clear to me that eBay prioritizes avoiding responsibility over genuinely supporting buyers. Im disappointed in how this situation was handled and hope others take caution when considering eBay for online purchases.

    • Gulalai A

      Date: 07/01/2025

      eBay sides with a seller that sells fake products and the demands u make a return to a different country that will cost more than the item

    • Jay D

      Date: 07/01/2025

      Poor quality website if you are a seller. You will most likely get scammed and they will do nothing as they always side with the buyer. Do not use.

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