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Business Profile

Pest Control Services

RPM Exterminators
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/26/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 13, 2024 we received insufficient and incomplete services from RPM Exterminators. This was an ongoing service that we had received for 3 1/2 years. Since a new technician has been servicing us, we have been having problems and contacted them to let them know that the service was not satisfactory. Their website states, "We guarantee complete satisfaction with any agreement or term." They also state, "We specialize in the following services: Insect control to include, but not limited to, ants, roaches, spiders and spider web removal, fleas, earwigs, silverfish, bees and wasps. Bird and rodent exclusion, Live animal trapping and relocation, RPM offers several service agreement options including monthly, bimonthly, and quarterly terms as well as one-time services." We did not receive any removal of spider webs as our patio was covered with them along with some living spiders, which were very obvious to see. Despite the fact that beforehand, I spoke to the business and technician about it and my daughter left a message to the technician about it also. Instead of trying to solve the problem, this business has decided to cancel future service to us. Since the service we received was incomplete and unsatisfactory, we requested a refund of the last payment of $90, and we are not receiving any reply.

    Business Response

    Date: 07/29/2024

    Complaint reply:

    RPM Exterminators gave 3 1/2 years of service to the individual complaint and occasionally received calls regarding dissatisfaction. We would offer to come back as we gave free trouble calls in between services. We know we cannot make everyone happy, and expectation of service is different with each client. Our technician did remove webs from the home but not the patio fencing areas as that is not part of the living structure. We chose to end our relationship because we felt we could not provide what the consumer was asking. A refund of $90 was sent on 7/24/24. We respectfully decline to engage any further with this client.

     

    Best regards,

    RPM Exterminators

    Customer Answer

    Date: 08/05/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

RPM Exterminators is BBB Accredited.

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