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Business Profile

Pizza

Little Caesars Pizza

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/01/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 16, 2023 I ordered dinner from them, pizza and a drink. The driver never showed up with my order. I ordered directly through little caesars website but apparently they are contracted with doordash to deliver the food. I called customer support that night because the driver wasn't responding to my texts or calls. The support member tried calling the driver as well and then since they couldn't reach the driver she canceled my order and said I should receive a refund in **** business days. I called back several times, which is documented each time with an email showing the attachments below. ******** said they couldn't refund me since I paid little caesars directly. I tried reaching out to little caesars and I was put on hold and left there for an hour and no one ever came to the phone. I just want my money back. I have attached screenshots of all the confirmation emails they sent when I followed up about the refund and also a screenshot of my bank statement, when I was charged but never refunded

Little Caesars Pizza is NOT a BBB Accredited Business.

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