We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Recycling Center

West Valley Collection and Recycling

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Recycling Center.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/11/2023

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, we live at ***** Grosvenor Ct (since Oct 2019) and have never had a problem with garbage can pick up since we moved in, until recently. We live at the back end of our court at the circular part. We always line up our trash cans on the road neatly between our driveway and our neighbors.Last Thursday 8/31/23 our blue recycling garbage can was not picked up. On 8/31/23 I called west valley recycling and was told a white car and a black car were blocking the can so the driver could not pick it up. We asked our neighbors if someone parked directly in front of our cans and they said no. West valley did arrange for the recycling blue can to be picked up on 9/1/23 morning. Today 9/7/23 I got home from work and again the blue recycling can was not picked up. I called West Valley Recycling and spoke with ****** who says the driver says again there were 2 cars blocking the cart. I then told her that our nanny was home and watched the trash cans all day and guaranteed me that no person directly parked their cars in front of our recycling can. I asked ****** for more details and she says well there were 2 cars parked in the court on the side of the road and since the driver couldnt make the turn with his truck because those cars were there he couldnt pick up your recycling can. But there are 3 other neighbors in our circular part of the court and the driver WAS able to pick up all of their recycling today. Only ours was left behind.I cannot control who parks in the circular part of the court and at what time they choose to park there. It is a public road and anyone can park there. I would like for BBB/West Valley to help the driver learn how to maneuver his truck to pick up our recycling trash or maybe find a new driver too service out street. (Our other black and green trash cans, which are also lined up next to the blue recycling can get picked up with no problem at all). Also, I would like to get reimbursed for the days we did not have service.

    Business Response

    Date: 09/25/2023

    ***&R customer service representative called Bharat on 9/18 and Bharat confirmed that carts had been collected on schedule.

    ***&R is monitoring the account to ensure service occurs regularly and as scheduled.

     

    Customer Answer

    Date: 10/01/2023

     
    Complaint: 20572217

    I am rejecting this response because:

    1. West Valleys response is incorrect as they did not speak with ******. They spoke with me, *******.

    2. Despite 2 missed recycling trash pick **** it is clear they are able to pick up the recycling- in the same spot we have always placed it since 2019. We have not received any credit for these 2 missed pick up dates. We would like credit.

    3. I find West Valleys response callus and dismissive -as if all is ok now and it was not a big deal- that they figured out how to pick up our recycling trash, especially since it took a huge effort on my part to contact West Valley multiple times, the city engineer of ************, and the BBB. This does not seem like a better business practice to me.


    Sincerely,

    *******************************

  • Initial Complaint

    Date:07/12/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We just moved to ********* last week and got issues with our recycling bins not being picked up. I called on the service day to remind them that my recycling bin was not been picked up and I was told that I need to wait until 6pm, but the driver didnt come. I called the office on the second day, I was told the same thing the driver will come to pick up and I need to wait until 6pm. I wait for the entire day nobody came and I did not received any notice about why they skipped my recycling bin. After weekend I called the office this morning again trying to find out what was going on, and I was told that they will inform their supervisor about it and will let the driver to pick up by today. Now its 3pm already and the driver did not show up yetWest Valley Recycling is not fulfilling their obligation! I pay my bill on time but didnt get the service on time, this need to be addressed and their supervisor and the team need to provide a solution for solving issues not always asking their customers to keep waiting, waiting and waiting, because this is not a professional way to do business!

  • Initial Complaint

    Date:05/22/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have had persistent issues with our recycling bins not being picked up. Its never an issue with our trash - just recycling! West Valley Recycling is not fulfilling their obligation. I always pay my bill on time and they are not providing service they are hired to do. The excuse is often the court/cul de sac I live in has some obstruction. I have lived and owned this property for ************************************************************ so. Around Christmas our bins were full and there were not pickups. I have never received a notice that I have not placed bins correctly, or I have never blocked any access, yet why do we have to have missed skipped recycling pickup. This is a big inconvenience.Where are we supposed to put our recycling when our bins are full and they havent been picked up?

  • Initial Complaint

    Date:09/24/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I closed my account (# ************) on 6/7/2022. At that time, I had paid 4/19/2022 through 6/30/2022. Thus, I am owed a pro rata refund of approximately $32.64. I was told at the time I cancelled that the refund would take 4-6 weeks. When two months passed without the refund, I contacted WVCR on August 2, 2022. At that time, I was told that due to a clerical error on WVCR's end, my refund was not processed, and it would be an additional 4-6 weeks before I received it. It has now been more than 7 weeks since I was told it would be an additional 4-6 weeks (and more than 15 weeks since I cancelled the service). I still haven't received my refund. I have attached the bill, my payment of the bill, and my phone records showing my 3 phone calls to ****************** June 7 (cancelling service); August 2 and 5 (following up on refund).

    Business Response

    Date: 10/19/2022

    Consumer Response /* (2000, 9, 2022/10/14) */ This gas been resolved.

West Valley Collection and Recycling is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.