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Business Profile

Relocation Services

Trans Atlantic Relocation Services, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Relocation Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/10/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My complaint and questions are regarding what possible avenues I might have regarding a dispute with a moving company that I used for our move from ********** ********** to *****************. We received an initial estimate from the company of ****** and we paid a deposit of apx *****. Two days before the move the estimate went up to ****** with very little change to the overall item count that was initially given. I was in a position where I did not have time to hire a new company therefore proceeded and provided an additional apx ***** deposit. By the end of the day of the move 12/4/24 the price had increased two more times to end up with a final bill of over ****** with additional charges added that were not on the initial estimate. The company had to get a third truck which we were not notified of prior to which also increased the amount by $10,000.The initial estimate of ****** was for Estimated CF: 3441 / 348 Pieces The final of ****** which again almost tripled the amount was:Additional CF: +1859 / +73 pieces I have tried multiple times by both phone and text to get resolution with the company to no avail, I finally received an email message from the customer service team an individual named ********* where all she did was give the same information that I already knew in regards to the invoice and stated that I must pay to receive my items. I did receive a phone call on 12/19 in the evening from the ******* who was leading the crew that picked up my items who proceeded to rate me. Call me a liar and then hang up on **** would like to see what legal options I have as I am not willing to pay ******. Additionally the company advertised they were A rated by the BBB when in fact they are not rated at all and under investigation by the BBB.The company name is Atlantic Relocations **** Atlantic Relocation *** *********************************** Phone: ************ DOT #: ******* MC #: *******

Trans Atlantic Relocation Services, Inc. is NOT a BBB Accredited Business.

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