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Business Profile

Residential Air Conditioning Contractors

Valley Heating, Cooling, Electrical, Solar
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/15/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6/11/2024, a service technician came to our home to give us a quote for electrical services that we were interested in upgrading at our home. We were not made aware of any fee for obtaining such a quote prior to the arrangement. We did not see or sign any papers agreeing to any price to obtain the quote and were made to believe that the quote was free. After the quote was given to us, the company sent us an invoice for the electrical estimate for $175. On their invoice they stated "This invoice is agreed and acknowledged. Payment is due upon receipt. A service fee will be charged for any returned checks, and a financing charge of 1% per month shall be applied for overdue amounts." And underneath it no signature. And the next statement "6/11/2024 I find and agree that all work performed by Valley Heating, Cooling, Electrical and Solar has been completed in a satisfactory and workmanlike manner. I have been given the opportunity to address concerns and/or discrepancies in the work provided, and I either have no such concerns or have found no discrepancies or they have been addressed to my satisfaction. My signature here signifies my full and final acceptance of all work performed by the contractor"Underneath this one was a faked signature not belonging to anyone in our home. They did not do their due diligence to inform us of a cost for getting a quote prior to the visit and then they falsely signed the invoice and sent it to us to request money.

    Business Response

    Date: 07/18/2024

    Hello, unfortunately this is not correct.  We have a recording of the clients call and there was clear cost information relayed and approved by them.

    Your system does not allow me to upload recordings.

    We will contact the client.

    Thank you.

Valley Heating, Cooling, Electrical, Solar is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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