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Business Profile

Shoes

E'MAR

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Shoes.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/15/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a pair of heels from E'MAR on July 18, 2024, and received it July 23, 2024. When I received the shoes they were at least a size bigger than I purchased. When I attempted to start the return process as stated by the company, I received bounce back emails from the helloshopemar.com and ************************************** I then contacted them via instagram @shop_emar, but never received a response. I finally received a rejection response on August 1, 2024 from *********************************** stating that I purchased an item on final sale. The order receipt I received and the day I bought the shoes did not have the final sale stated. I would like to return to unworn shoes and receive a refund.

  • Initial Complaint

    Date:12/11/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transaction: 11/27/2023 Amount Paid: $293.84 Issue: I purchased the **************** pumps Order #****. I purchased a Size 35, but the shoe was far too large for me. The size I purchased is already the smallest available, leaving me with no option for an exchange, so I requested a return. However, the purchase was made during a promotion, and E'MAR's policy is to allow exchanges only for promotional items; they declined the return. While I would normally accept these terms, the information on E'MARS site is extremely misleading, and had the information been correct I would not have made this purchase. The sizing schedule posted on the EMAR website is very inaccurate - it says that a size 35 equates to a 4.5 shoe size. In addition, there is a posted sign that says sizing runs small. I am a consistent size 5 shoe, so when I purchased the ***** pumps, I felt comfortable with the promotional terms given that I would likely need to size up if anything by purchasing a 35. However, the shoes are far too large at the smallest size offered, and given the website's inaccurate schedule (see attached photos), I find myself in the position of having a pair of shoes I cannot wear and cannot exchange for another pair that fits. I wrote an email to EMAR detailing this situation and they declined my return request. I kindly request the BBB's assistance here - I believe this is a fair request given the misinformation and the impossibility of an exchange.

E'MAR is NOT a BBB Accredited Business.

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BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

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