We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Web Design

Pinnacle Design Agency

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Web Design.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/03/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In September 2023, the business sold me a service to trademark a logo I had them make. I paid for the logo as a separate transaction. I was told the trademark would cost an additional $450. I paid that amount. I contacted them from October 2023 to January 2024 without response. After months of waiting for the trademark, I was contacted in February 2024, that I need to pay an additional $349 plus $15 per state which is a total of $1099. When I asked them to send me a letter in the mail detailing the process and what each payment is for, they keep sending me an email. Then they threatened to *** me for $5000 - $10000 if I didn't pay the fees. I kept requesting that if this is a legal process then send the process in the mail. Then In May 2024, they sent me an email to inform me that each state cost $249 but they will only do two states instead. I now believe that this is a scam as and wish to report this company.

  • Initial Complaint

    Date:04/11/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to file a complaint against Design Venturez, doing business as ******************************************* and Pinnacle Design Inc. located at *****************************************************************************. On March 10, 2023, I purchased services from this company, including a website and logo, as outlined in invoice #*****. The total fee for these services was $483.00.However, midway through the process, I became dissatisfied with the quality of work and the lack of progress being made. I promptly requested that Design Venturez stop building my site and asked for a refund of the fee that I had paid.Despite my numerous attempts to contact them via email, they have refused to respond to my requests for a refund. This is unacceptable and has caused me significant financial and emotional distress.I have attempted to resolve this issue with Design Venturez directly, but they have not been cooperative or responsive. As a result, I am filing this complaint with the Better Business Bureau in hopes of resolving this matter and receiving a refund for the services that were not provided.I have provided all relevant documentation, including invoice #*****, to support my complaint. I would greatly appreciate your assistance in this matter.Thank you for your attention to this matter.Sincerely,*********************** *****************

Pinnacle Design Agency is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.