We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Website Maintenance

Elite Web Hub

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Website Maintenance.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/15/2022

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired and Elite Web accept to provide me a website for my non-profit organization in the amount of ******** followed by an ELITE WEBSITE HUB for transaction on*********** in the total amount of ******** Elite offered to deduct ******* and refund me $250.00 for the not completing the work I paid them to do. The work was not complete and can't be restarted by another firm, therefore I am asking for the full refund of $420.00. Elite letter of guilt below: Hello*********** We hope you are doing well, We have gone through this complete back and forth communication between you and ********* and found that the package which you have purchased is delivered and Mr. ***** has asked you provide the details which are not part of the package, he requested couple of time but you did not replied for that, After reviewing the whole scenario we came up with following options, 1. You can provide the required information and we will deliver the website after 3 to 5 working days. 2. We will deduct 40% of the amount against the work our team has done for you and refund the balance amount. Amount Paid: $420 Deduction: $168 Payable Amount: $250 Amount will be refunded in 45 days after acknowledgment of this email. Once the refund will be processed we will provide you the respective screenshot. Looking forward to hearing from you soon. Regards, Billing Team Elite Website Hub ******************************************

    Business Response

    Date: 08/10/2022

    Business Response /* (1000, 5, 2022/07/28) */ ***************** is trying to manipulate the whole scenario by providing less information but he never said or provided the evidence Our Billing Team was trying to reach him as shown in your provided document but *** ******* never told you that he disputed the amount and against that our team provided the complete evidence to bank and bank gave decision in our favor and we won the case, We have attached the complete evidence of payments and everything which you can see that on which date he disputed the amount and and on which date we were following with him but he never replied. Consumer Response /* (3000, 7, 2022/07/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) The Elite Web Design acknowledged a partial refund to me because they did not complete the website design assignment and spent to much time asking me for more money to host a website that did not exist. This company need to refund me not less than ******* for the problems caused.

Elite Web Hub is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.