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Business Profile

Window Installation

SGK Home Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Window Installation.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/02/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In November 2022, my husband and I paid Heritage Home Solutions *** $9,300 as a down payment to order windows. We were told then that it would take 7-9 months for them to arrive and they scheduled an installation date for July 2023. The week of installation came and we received a call stating the window installation would be delayed for two days only to have the same person call us back and tell us that the owner is losing his business and never paid for the windows. We never received our windows or our money in spite of the owner calling us and promising us he would pay us back. Its been four months since the date of window installation. We ended up taking out another loan with another company to have our windows done because heritage home solutions has become unresponsive.

  • Initial Complaint

    Date:06/30/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    May 2022 paid 50% down payment ($7850) for 14 Milgard windows for our home. Heritage Home Solutions scheduled installation 6 weeks out, then proceeded to delay installation months at a time due to supply chain issues. Now 13 months later, have not received any installation. After 6+ reschedules, the office manager (*****) verbally gave us token $200-300 discounts. Now upon request to cancel job, ***** tells us only ************* (owner) can process. However, he doesn't contact us and our calls to office are no longer answered.Google reviews on this company have endless situations EXACTLY like ours. This company is fraudulant and needs to be held accountable for stealing people's hard earned money. Please assist.

SGK Home Solutions is NOT a BBB Accredited Business.

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