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Business Profile

Zoo Animals

Happy Hollow Park & Zoo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Zoo Animals.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/05/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my kids here on 06/22/24, we got our parking ticket at 1:09 p.m. and entered the zoo around 1:30. At 2:10 p.m. the electricity went out at the entire zoo. We paid for food that we never received because no orders could be cooked and served. We spent $72 on tickets, almost $60 on food, $10 on parking, and had to leave less than an hour of being there. The rides werent working, which is the main reason we drove 1.5 hours to go to this zoo. I contacted the zoo via email that day asking for a refund and provided all proof of expenses. I got no response by the following Friday, so I called and spoke to someone who gave me a different email to send photos to and ensured me I would be refunded. I have not heard back and they will not return my calls.

    Business Response

    Date: 07/19/2024

    We received the refund request and reviewed the documents provided by the customer. We started refund process on 7/12/24. I spoke with the customer on 7/16/24 and let them know that we would be issuing a full refund for their day. We did experience a power outage that day that took down our Food and Beverage operations and 1 ride. The remainder of the parks amenities were still functional during that time. Refunds are not typically given when the park still has amenities working. The customer was there for a short period of time and was not able to have a positive experience based on our investigation therefore a refund was issued.

     

    Customer Answer

    Date: 07/23/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************

Happy Hollow Park & Zoo is NOT a BBB Accredited Business.

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