Complaints

This profile includes complaints for Corporate Credibility Network Inc / TrueBuild Program's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Corporate Credibility Network Inc / TrueBuild Program has 2 locations, listed below.

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  Corporate Credibility Network Inc / TrueBuild Program

  33302 Valle Rd Ste 100 San Juan Capistrano, CA 92675-4867

  
• 

  Corporate Credibility Network Inc / TrueBuild Program

  1031 Calle Recodo Ste B4 San Clemente, CA 92673-6269

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid this company to help build one of my businesses credit and they never completed the process. Never heard back from them.

  

  Business Response

  Date: 07/24/2024

  Hi *******, its good to finally hear from you and Muath! We tried to contact you both to discuss your concerns, however the number provided goes to a full voicemail &Muaths does not connect at all.
  
  Regarding the complaint detail, we had been reaching out to you for around 7 months and did not hear back from you or Muath at all during that time either by phone or email and we finally had to send you an email letting you know that we were archiving the account on 8/10/22. We very much wanted to help you guys succeed, and we did make progress, however its just not possible to complete the process when we have contact issues like we have had. We were working on another round of applications and never received any feedback after having processed the necessary address updates, etc.
  
  In Oct 2021 a prior BBB complaint was filed. When contacting you to resolve the concerns, we found out that the owner, Muath, was unaware a BBB complaint was filed. ***** stated he did not authorize the complaint and retracted it. 13 more communication attempts were made, both calls and emails leading up to 8/10/22 when we emailed advising that we were archiving the account since we were not able to get in contact and had not received any response in 7 months.Prior to that 1st complaint, there were in excess of 55 communication attempts by phone, email and text. Sadly, despite all that work, stopped short of completing the process due to the lack of contact as well as additional time put into update and merge requests to the bureaus due to address changes for your company. Despite the setbacks, we were still able to secure several 4 and 5-figure credit approvals, we would have liked to continue.
  
  Due to the many attempts made to get in contact, far over and above the terms of our program, we are not able to offer a refund of the discounted rate that was paid in August of 2019, however, we are happy to continue working if we are able to re-establish open lines of communication again.