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Business Profile

Dry Cleaners

Polo Cleaners Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dry Cleaners.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/17/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    2 Weeks ago I dropped of my items at cleaners ( suit, tie and rug) , I went back to pick up our stuff. They were missing the tie. They said they will check and get back to me before the wedding we had to go . They never called back and I went back a day after and they called me liar before checking their camera, after I insisted they said they will check the camera. The called me couple hours later and they told me they found it after I left for the wedding . We had to buy another tie ( groomsman tie) . They never apologized to me .I went back 2 weeks after to pick up my rug and the tie they found, when got upset that I should not be charged the owner started yelling at me and calling me names. and he said he will not give my own stuff back to me ( because he can and he will keep them) . After staying in there for 20 min he charged me 30% more and they gave it back. I was crying when I left from the service and the names he called me

Polo Cleaners Inc. is NOT a BBB Accredited Business.

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