About

Local BBB:

BBB Serving the Pacific Southwest, Central & Inland California

BBB File Opened:

1/21/2020

Business Started:

7/13/2004

Business Incorporated:

9/23/2014

Type of Entity:

Corporation

Alternate Names:

Spoolies Inc

Business Management:

Mrs. Jeanne C James, Founder

Additional Information

Payment methods

We accept:
Visa, MasterCard, American Express, Discover, Diners Club, PayPal, Venmo, Shop Pay, Shop Pay Installments, Apple Pay, Google Pay, Amazon Pay.

Customers may also request to pay by personal check or money order. Checks or money orders should be made payable to:
Spoolies, Inc.
31103 Rancho Viejo Rd #D3328
San Juan Capistrano, CA 92675

Please note: Orders paid by check or money order will be processed once payment has cleared, which may take 5–7 business days.

Refund and Exchange Policy

Spoolies, Inc. offers a 100% money-back guarantee on products purchased directly from our official website (www.spoolies.com) when returned within 30 days of the original purchase date. We will refund the full purchase price; however, return shipping costs are not covered or reimbursed by Spoolies.

Refunds will be issued using the original method of payment. Once your return is processed, you will receive a confirmation email. Please note that the timing of funds being returned to your account depends on your financial institution and is outside of our control.

If you are not satisfied with your purchase, please send your return to:
Spoolies, Inc.
31103 Rancho Viejo Rd #D3328
San Juan Capistrano, CA 92675
Attn: Returns

Please obtain a tracking number from your shipping carrier. Spoolies is not responsible for lost or undelivered return shipments.

Third-Party Purchases
If you purchased Spoolies from a third-party platform such as Amazon, Walmart, TikTok Shop, or another authorized retailer, please contact that seller directly and follow their return and refund policy.

VIP Lifetime Warranty
Spoolies® Hair Curlers are proudly manufactured in the U.S.A. and covered by our VIP (Very Important Promise) Unlimited Lifetime Warranty. If your hair curlers become damaged or defective under normal use, we will replace them at no charge. No product registration or receipt is required—each authentic Spoolies curler is engraved with our logo for identification.

The VIP Warranty is fully transferable and reflects our long-standing commitment to product quality and customer satisfaction.
Please note: This warranty does not cover loss, theft, deliberate misuse, or cosmetic damage that does not affect product performance.

To request a replacement, simply email [email protected] with a photo of the damaged curler.

Business Categories

Hair Curlers, Online Retailer, Hair Products, Hair Styling, Wholesale General Merchandise, Hair Care, Manufacturers & Producers