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Business Profile

Hydroponics Supplies

Beach Cities Hydroponics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hydroponics Supplies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/23/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Price Gouging. Ordered through ****** on 10/11/24 , seller was Beach Cities Hydro, order #***************** Sensi Grow A&B. $89.00 Free Shipping. ONLY 2 LEFT. I was happy it was shipped fast , 10/14. Email read $109.00. I emailed them, They replied Quote " Hello, Im confused your order of Sensi Grow was shipped for $109.00 with free shipping. Then I re-checked the product on ******. Now its a new seller of the product for $92.00, $5.95 shipping only 8 left in stock. It's only $20.00. difference, but with only 2 left left I see this as PRICE GOUGING 101.

    Business Response

    Date: 10/26/2024

    This complaint should be for Amazon.  We just fulfill the orders we are given.  Each listing has many different sellers with all different prices and shipping terms.  This particular listing has 8 sellers pricing from $80 to $130 with all different shipping terms.  Usually the cheaper price is the cheaper/longer shipping terms, higher price is usually more expensive/quicker shipping terms.  These shipping times were anywhere from same day to 3 weeks out.  Many options.  For whatever reason, you chose us for $109 with 2 to 3 day shipping. I don't know your thought process, I can't help what you click on.  You checked out with that price and shipping terms clearly on the final checkout screen.  We shipped quick as you stated and fully fulfilled our obligation perfectly.  If you think ****** changed the terms on you after you checked out, you should contact them.  This website is clearly not ours.      

Beach Cities Hydroponics is NOT a BBB Accredited Business.

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