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Business Profile

Property Management

T S G Independent Property Management

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/30/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    TSG Independent Property Management has abruptly and suddenly stopped mailing me billing statements for the *********** fee, regarding the months of August and September 2024. I phoned and spoke with *****, Service Manager on Sept. 9, 2024 & ****** *******, owner on Sept. 30, 2024. I was told it was a courtesy, and they do not have to send it. Yet, all owners for *********************** at ************************************** receive their billing statements by mail. I own Townhouse #** and rent it, and I had been receiving in the preceding months the billing statements at *************************************, until ***** and ****** stopped mailing the billing statements capriciously and discriminatorily. The missing billing statements are required to be mailed to me for tax filling purposes, as per my accountant. I am requesting ***** and ******, who have been hired by us townhouse owners to provide property management services, mail me the missing billing statements for August and September 2024 without penalty fees and resume mailing me the billing statements as they do for all Brightonwood Townhouse owners. My mailing address is **************************************, regarding all billing statements for ********************** #**. Please note, my mailing address has remained the same, and both ***** and ****** of TSG Independent Property Management already have it on file.

T S G Independent Property Management is NOT a BBB Accredited Business.

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