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Business Profile

Personal Trainer

Teddy's Total Body

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Personal Trainer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/30/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing a complaint against Teddys Total Body and ********************* for deceptive contract terms and unfair cancellation practices.I enrolled in a 16-week challenge at Teddys Total Body, but the contract specifies a 12-month term. I was assured the 12 months was merely for payment purposes and my actual commitment was 16 weeks. Now, I am trying to cancel my membership due to medical reasons. The gym requires specific medical forms for cancellation that request excessive information and infringe on HIPAA privacy rights. My healthcare provider cannot comply with these intrusive requirements.Impact on Others:Such practices likely affect other customers. Misleading contract terms and unfair cancellation policies cause distress and financial strain, while invasive medical requirements violate privacy.Requested Resolutions:Contract Cancellation: I request the immediate cancellation of my contract with Teddys Total Body, effective immediately.Contract Correction: The contract should be corrected to accurately reflect a 16-week commitment and provide transparent terms for all customers.Fair Cancellation Policy: ********************************************* Body should accept standard medical forms and revise their cancellation process to be fair and non-intrusive.Cease Collection Efforts: ********************* should halt collection activities related to this dispute until resolved. Fees and charges should be reviewed in light of these issues.I hope this complaint prompts a review and resolution that benefits all affected customers.Thank you for your attention.

Teddy's Total Body is NOT a BBB Accredited Business.

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