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Business Profile

Construction

Palm Construction, Inc.
BBB accredited business seal
BBB Accredited BusinessA-Rated by BBB

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/25/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The job was for railing and stairs. $10,000 was the price and they are listed as a 5 star company. I was assured the best possible job. The workers arrived 2/14. By 2/15 I was noticing a large notche taken out of one of the 2x4 and it was supposedly finished. Then the brackets holding the posts are all crooked. Then the stairs. There were 3 risers for the bottom part of the stairs and 2 risers for the top portion of the stairs. There is a landing inbetween. So where there is more load there were less risers. Underneath the stairs where the post sits on the support, it was off kilter. The holes in the wood are not capped off. Then they took it apart and did it over. All same problems . 3rd time same problems. 4th time made more changes. The result is adequate I believe that you won't fall thru but asetitics are not good and he had to shim the off kilter post. A 3 day job took over a week. I had a tremendous chore to get them to.stop working and try to get a hold of someone in charge. They were reluctant to give out that info. The production Mgr sent the last guy (4th) to try to clean up. She said well keep doing it until we get it right. I am not here for a teaching program. They need to send me money back.

    Business Response

    Date: 03/17/2023

    When ****************** had an issue with the first laborers, we replaced them so she was comfortable.  Our next laborer came and she very much liked the work and stated he was a 10!  Please see attached pictures.  All work has been completed and done in a professional manner and done well.  As for asking us to stop working, it was rude and we stopped immediately and ******, our office manger reached out and sent out a new crew. ****************** signed a completion form stating she was happy, paid in full and sent ****** texts saying she was please and that the work was a "10".  She also told us that she was going to charge us rent for the Port A Potty Being on her property because it would have been there over the weekend. So we paid extra for the company to come on a Saturday.  We stand by our work and reputation. 

Palm Construction, Inc. is BBB Accredited.

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