Complaints

This profile includes complaints for San Luis Ambulance Service, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

San Luis Ambulance Service, Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  San Luis Ambulance Service, Inc

  3546 S Higuera St San Luis Obispo, CA 93401-7304

  
• 

  San Luis Ambulance Service, Inc

  P.O. Box 954 San Luis Obispo, CA 93406

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in a minor car accident on September 2, 2022. Due to police arriving on scene, San Luis Ambulance arrived. I stated I was fine and did not want their services. They pulled me into the ambulance and strapped me down. I was told I was being taken to the local hospital. Again, I said I did not want to go, but they claimed I couldn't make that decision. (this is illegal to detain someone in this manner). Further proof of this is based on the fact that I discharged myself from the hospital as I didn't want to go there in the first place. Now, forced against my will and expressed desire to not go, I was charged over $3000.00 for their "services" ( a few minute unauthorized ride). I have San Luis Ambulance my car insurance info to cover their bill. Now, I received a notice threatening to send me to collections over $54.32. I communicated with them, took a hit on my insurance, and suffered an illegal abduction to only be threatened further. I expect San Luis Ambulance to write off the $54.32 due to the illegal actions their paramedics took which, in fact, the company is liable for.

  

  Business Response

  Date: 01/26/2023

  I appreciate the BBB for taking the time to contact our office
  with our customer’s concerns.  San Luis
  Ambulance is always interested in resolving the concerns of our customers and
  strives to provide the highest quality service possible to the community.
  In September 2022 the customer utilized our service and was
  transported to the hospital based on his medical condition at the time of assessment
  and according to established treatment standards.

  Subsequently his insurance carrier was courtesy billed at
  the at San Luis Obispo County approved standard service rates for the transport.
  The invoice reflected our standard base rate, mileage charge from the point of
  pick up to the hospital, and for supplies used in connection with their
  care.  In order to secure that payment, San
  Luis Ambulance sent five courtesy invoices, over a 90-day period, with the last
  two indicating that the customer was responsible for the account balance not paid
  by the customers auto insurance carrier.

  In the invoices was a request for the customer to
  contact us so we could discuss the remaining account balance.  Typically, when a customer contacts us
  regarding an account balance, we are able to reach a suitable arrangement to
  resolve these matters by an adjustment to the amount owed, assisting the customer
  with an appeal to their insurance carrier or payments.  However, in this case we did not receive any responses
  to our request. Accordingly, a final demand letter was sent to the customer.

  Customer Answer

  Date: 01/28/2023

  
  
  
  
  Complaint: 18702435
  
  
  
  I am rejecting this response because: I was illegally abducted by this company.  No notice was sent offering any form of resolution outside threatening demands and promises that if I didn't pay, I would be turned over to collections.  San Luis Ambulance illegally transported me against my will and incurred charges against me despite unlawfully detaining me.  I expect that a letter of apology be issued (at the very least) and an investigation be made into their less than scrupulous business practices.
  
  
  
  Regards,
  
  
  
  T****** ********