We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Draperies

Alan's Drapries
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/12/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased many window coverings and shutters from Alan's and are very happy with them. However, the automatic opening device on our kitchen blind stopped working. We had Alan come out to see if he could repair it (at the same time he was measuring for yet another new blind for a guest room) and he could not fix it on site so he took it with him. When he brought the new blind to install, he "forgot" the kitchen blind he had taken for repair. He said he would fix it and return it. Months went by without him returning it or responding to my repeated calls. He finally answered the phone one day and apologized and said he'd bring it back the next week. He didn't and now is again not answering the phone or returning calls. I secured a bid to replace the blind and it is $985.42. I need Alan to return my blind in working order (I was always willing to pay for the repair) or send me $985.42. I plan to file a small claims action, but would love to have you help resolve this before I have to take that step.
    Thank you,
    N**** ******

    Business Response

    Date: 09/15/2022

    We have repaired and installed the kitchen blind for Ms. S*****.  If there are any additional problems, please have her contact us directly.

    Customer Answer

    Date: 09/15/2022





    I am rejecting this response because:  Alan did bring the blind back and said he ordered a motor for it.  I'd like to have that installed before I dismiss this complaint.  He said it might take a week to get the motor.  I will let you know when it is totally complete.  You don't need to contact Alan again unless he doesn't come through with the motor.



    Regards,



    N**** ******


























































    Business Response

    Date: 09/16/2022

    My Fault to have the roller shade so long without repairing it.

    New motor will be here within days and I will repair at customer's home.

    No charges for any parts or work.

    Sorry for the grief.

Alan's Drapries is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.