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Business Profile

Electric Vehicle Charging Stations

NeoCharge Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electric Vehicle Charging Stations.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/07/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Returned an unopened item for full refund. Item was received on 12/9/2024 and no refund as of 1/7/2025. Consumer service said the request was escalated to the upper management, but still no refund or any response.

  • Initial Complaint

    Date:12/04/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a NEMA 10-30 smart splitter, an also a EV charger adapter, so that we could charge my wife’s electric car. These products potentially save you money. From having to hire an electrician to hardwire a charging station to your circuit breaker. The charging station, that we ordered, requires my power, than the circuit breaker for my dryer. Long story short, we had to hire an electrician to hardwire the unit to the circuit breaker. I requested a return and received the packing slips and return labels. I shipped the items back, and received confirmation by tracking #, that they have received the return. I reached out to the company, serval times via their website, to verify receipt of the return. I have also reached out to the company, about the status of my return. Still no response! My order # SH5565

  • Initial Complaint

    Date:09/22/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a 40A EV splitter from Neo Charge on 8/10/23 from Neo Charge. The device worked as expected until 9/8/23 when the secondary side to the splitter would shut off after about 30 seconds charging a 40A. The primary side appears to be OK. I contacted Neo Charge and they (Analise) emailed me the next day wanting information.
    I supplied them with all the information they requested.
    I have emailed and messaged the company at least 4 times since, no reply.
    I phoned the only phone number listed ###-###-####, Spencer Harrison CEO. Mailbox is full.
    I would like a replacement or a full refund.

NeoCharge Corporation is NOT a BBB Accredited Business.

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