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Business Profile

Internet Services

Astound Business Solutions Powered by Digital West

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

This profile includes complaints for Astound Business Solutions Powered by Digital West's headquarters and its corporate-owned locations. To view all corporate locations, see

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Astound Business Solutions Powered by Digital West has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/18/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have tried numerous times to resolve my internet issues over the last 4 months. Business is non responsive and I am still being charged for internet I’m not using.

    • Initial Complaint

      Date:01/03/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our business had internet and phone service through Digital West. They partnered with Astound Business Solutions about 2 years ago so it isn't clear at this point which business can resolve this issue for us so I am filing complaints with both businesses. I contacted Digital West to cancel service for the first time in August 2023. Rozlyn Segura was my point of contact and was handling all the information for the cancellation. There was a transition period where our new service started with GSolutionz and we set up our own account with Spectrum Business. On October 22, 2023 I informed Rozlyn that we had completed our transition and wanted to cancel all remaining services with Digital West/Astound. I have email confirmation from her that she received my request and that my service was cancelled effective Otober 23, 2023.

      Since then, I have continued to receive bills and invoices from this company as they continue to try and charge me for service I am no longer receiving. I have called numerous times and am always routed to some centralized Astound Business call center where I am repeatedly told that they can see that the account was closed, but that because Rozlyn Segura who is in my local office has not completed the necessary paperwork, the account continues to generate bills. Despite assurances that this is an internal issue they will resolve, I am still fighting with them about this. Rozlyn has not responded to any attempts to email her since October 23, 2023. I don't know how else to get this resolved and it is appalling that a company could continue to bill a customer for service that has already been cancelled simply because they are so disorganized they can't manage their staff to get things properly done.

    Astound Business Solutions Powered by Digital West is NOT a BBB Accredited Business.

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