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Business Profile

Property Management

Goetz Manderley, A Division of The Management Trust

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

This profile includes complaints for Goetz Manderley, A Division of The Management Trust's headquarters and its corporate-owned locations. To view all corporate locations, see

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Goetz Manderley, A Division of The Management Trust has 7 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:07/24/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is my HOA/ Property Management Company. I have a hole in my roof that is the HOA's responsibility to fix and the repair has been approved by the board. I have been in contact with the roofing contractor of THIS COMPANY's choice and he is ready to perform the work but this company will not approve it for some reason. I have submitted a service request and done everything properly.


      When I call their operator it rings and rings during business hours. They will not return my calls or e-mails. All I want is my roof fixed which is a simple transaction. Just approve it please. They are basing all of their customer service on a chat-bot that doesn't work. Please staff your Operator phones and do your jobs. 

      Business Response

      Date: 08/21/2023

      The owner has been contacted and told that the skylight takes 4-6 weeks to arrive.  When it does arrive, the roofing company, M***** *******, will schedule installation.  We have discussed the communication issues with him.

    Goetz Manderley, A Division of The Management Trust is NOT a BBB Accredited Business.

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