Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/29/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  October2022 I do not have the exact date $69 for pest control service Employee ******************* had been coming to my house and not providing service, but getting paid. I asked the company on several occasions not to send him to my house and they sent him out without telling me. Even his fellow employees told me how he goes to the client house, sits in his truck for several minutes, then gets out, puts the bill on the door and leaves. I have tried to contact someone in the customer care department several times to no end. I have also asked to speak with a supervisor without luck I was told today that the company is aware of the problem and they have been waiving the charges but would not commit to doing the same for me. They are threatening to send me to collection. I don't have an account with them any longer or a tracking number

  

  Business Response

  Date: 07/05/2023

  Customer ***** was sent a reminder on 10/4/22 about service on 10/5/22.  We can see under her account that she opened and viewed the reminder on 10/4/22.  ******************* was not the tech that did her service.  It was a different tech.  On 11/14/22 she had service by a different tech not ***** or *******  On 2/16/23 she refused service telling the tech she was upset and did not want to do business with us anymore.  On 3/21/23 she sent a message saying she wanted to cancel service.  Her service was cancelled on 3/22/23.

• Initial Complaint

  Date:01/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have service with ***************** Control for over 1.5yrs were they perform a service every 5 weeks.They automatically charge my credit card in advance (every 5 weeks) even when the service is not yet complete.In late Nov 2022 (I forgot the date) I called to let them know I was stopping the service. The customer person said they will take care of it. Then in Dec I saw another automatic charge in my account so I called again. I explained to the lady who seems helpful and she said she will directly handle with accounting. On Jan 2 2023 I received another bill/receipt (charging my card) so I replied to the email this time and no one has ever returned my email up to today Jan 10 2023.Today I called customer service and spoke to April and I again explained the issue. She confirmed in our call that there's records of my call to cancel and notes on my account however nothing has been done and she doesn't know why.... I asked to talk to her supervisor/manager she said she doesn't have one. She said she can't cancel my monthly charging as well as give me credit. She has to email the corporate office managers who are the only one who can do this.. and then she said it may take 4-6weeks to cancel. Which means they may charge my account again. I got agitated by the fact that she can't get a fast/urgent resolution on my account. Then she hung up on me. She took the stance of not being able to do more about it and that I am lucky she is trying to help me as she mentioned.So ***************** control charges a monthly billing even though no service has been performed. And their supposedly ************ number no one can help a calling customer who wants to cancel the account right away or handle of providing credit back to customer. Ridiculous!

  

  Business Response

  Date: 01/19/2023

  After reviewing ******************************* account we found he had his last service on 10/26/2022.  He was scheduled to have service in December but cancelled his service.  He paid his monthly billing on 10/1/22, 11/1/22, 12/1/22 & 1/2/23.  According to the notes in the account ******* called on 12/1/22 to cancel service and requesting a refund for November and December. We have requested a refund for December and January since he did not have any service during those months. Total amount of refund will be $138.00.

   

• Initial Complaint

  Date:12/20/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I left message to discontinue service in first week of September. They had non one taking calls to discontinue service, and no inter net/online way to end service.Then, I got a bill for 09/16 service.Called 3-4 times to complain - I get people who say they cannot make decisions (**** is the las tone), and the people making decisions are either out or out sick ******************* makes it so difficult to discontinue service and charges for services not approved.

  

  Business Response

  Date: 01/16/2023

  Account has been closed and $95 was adjusted back into the credit card on 12/29/2022.

• Initial Complaint

  Date:08/11/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We tried to cancel *****'s service since mid June and business continues to charge us for services they stopped providing in July. We told them not to enter property on July but they dis anyway. Customer service unresponsive.

  

  Business Response

  Date: 02/03/2023

  After reviewing Alyssa ***** account, we saw she had her last service done on 7/8/22.  Corkys will refund the $49 charged on 8/1/22 since the cancellation request was received on 7/22/22.

  Customer Answer

  Date: 02/03/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************