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Business Profile

Toys

My Pillow Pets

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Toys.

Complaints

This profile includes complaints for My Pillow Pets's headquarters and its corporate-owned locations. To view all corporate locations, see

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My Pillow Pets has 2 locations, listed below.

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    • My Pillow Pets

      310 Via Vera Cruz Ste 211 San Marcos, CA 92078-2632

    • My Pillow Pets

      4087 Calle Platino Oceanside, CA 92056

    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/03/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I preordered a Garfield pillow pet from ** Toys Pillow Pets on January 12th, 2024 with an expected arrival date of June 1st, 2024. I received no other updates for my order until after June 1st had passed. I then received an email on June 4th, ************************************************** that my order was still awaiting fulfillment and that if I haven't received my pillow pet by the end of June to reply to said email. I did not receive my pillow pet in the allotted time, so I responded to their email on June 24th 2024 and received no response. On July 2nd 2024, ********'s customer service team reached out to me again saying that the Garfield Pillow Pet was being shipped out on July 8th, 2024. Additionally saying that if I don't receive the pillow pet by the end of July to reply to the email. I did not receive my order, so I responded to the email on July 16th, 2024 expressing my frustration. My friend ordered her Garfield pillow pet in April 2024 and had received hers while I still have not received mine. I did not receive a reply to that email. Additionally, throughout June and July I attempted calling the contact number provided in their email, **************, where I could never get in contact with a single employee and every single voicemail box was full and not accepting new voicemails. Furthermore, I left a message regarding my order (with my order number) on the ** Toys Pillow Pet website on July 18th, 2024 through my account expressing my concern and received zero response. As of right now, my order says it is still awaiting fulfillment and has not been updated since January 12, 2024. I am extremely frustrated and upset with the unprofessionalism and awful customer service I have experienced. This ******************** pet was supposed to be a birthday gift for a close friend and now it is 3 months late with no explanation as to why. I just want to get my Garfield Pillow pet or my money back because as of right now ** Toys owes me money.

    • Initial Complaint

      Date:12/28/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 8th 2023 I placed an order with pillow pet. The product I received was incorrect. I contacted the company and requested the correct item, along with a return label for the incorrect item. I provided the company a photo of the receipt and the order number. After corresponding with several emails I was told the correct product would be sent to me. After a week I requested a tracking number for the package. At that point they told me to contact Amazon. I reminded them I purchased the product from the pillow pet company not Amazon. The company now will not respond to me. I requested a refund or product replacement they refused.

    • Initial Complaint

      Date:07/21/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We order a pillow pet on June 18,2023 and have not received the pillow or a refund. We would love the pillow pet we ordered or a refund.

    • Initial Complaint

      Date:04/25/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for 2 pillow pets on March 22nd. About a week later, I received only 1 item even though they informed me they shipped together. On April 3rd, I tried calling their customer service phone number but no one would answer and all 3 extensions voice-mail boxes were full so I couldn't leave a message; so then I reached out to customer service through their online messaging, letting them know I didn't receive the item and needed them to ship it as soon as possible. Their FAQ's say it takes them ***** to respond to messages and emails. So I waited for a response, and never got one. I messaged them again on April 5th, no response. Again on April 9th, still no response. I also emailed them on April 9th, no response. Then emailed again on April 12th. I even messaged them on ******** and only got a response from their auto reply bot but never heard back on there either. I finally get an email on April 14th and all they said back was "Which item did you not receive" no apology, no urgency, no care that they ignored me for weeks. I emailed them back the same day and again back to radio silence. 5 days later, on April 19th, they finally responded with "will have warehouse ship again" I asked for the tracking number to ensure they actually sent it, and straight back to radio silence. This is all while calling them multiple times through out the month as well, always with no one answering no matter what time you call, and their voice-mails all consistently full. I emailed and messaged them again today but at this point I have no idea what to do. They just stole my money and continue to ignore me. It's now been over a month and I have only received 2 very short unapologetic emails with no help. This company is scamming people, stealing their money and completely ignoring their customers. No one should ever buy from Pillow Pets or any other CJ Products business.

    • Initial Complaint

      Date:03/30/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We won a contest giveaway from this company in December. The product was never received and the business is now ignoring all aspects of communication with us regarding the topic.

    My Pillow Pets is NOT a BBB Accredited Business.

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