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Business Profile

Tutoring

Downtown Academics Tutoring

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/27/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought 10 tutoring sessions from this company for my daughter. First time she went to the tutor center,(and I did tell the owner which subjects my daughter needed help with) her tutor didnt know how to work the problems in algebra 2 & the tutor said she never took US history! The tutor was apologetic, my daughter said, but I was upset! I notified *** of the issue the following day, she said she would credit me for that session and set up my daughter w/ a college student who apparently had on his rsum that he could tutor algebra 2 and US history.The same thing happened this tutor, he had to look up on the Internet how to do the problems for algebra 2 and still he couldnt explain how they got the answer and they never even got to US history! When I picked up my daughter and she told me that and I was utterly appalled, I couldnt believe that I just shelled out $480 for 10 sessions of tutoring and my daughter has gotten nowhere with two of her tutors and I informed the owner the next day.My daughter told me it was a waste of time and never wanted to go back.I would let her think about it over Xmas break. I ended up forgetting about the tutoring and the money which I forked out for it bc I bought an app on her phone which help her.A month ago I try contact her about five times leaving vm regarding wanting a refund, she never returned my calls. So I finally got a hold of her on the 6th try and I was very upset at that point and asked her for my $ back and she told me since I was talking to her like that she was not going to refund me any $ at all! I told her that she didnt deliver on her promise of tutoring my daughter and gave me credits for the 2 sessions so she should refund all $ or I would see her in civil court. So if you cant help me,I will have to take her to civil court. I am disabled and $480 is a lot of money for me! Please help me with this, Please help so I dont have to take her to court! There was no contract, but I have my bank statement.

    Business Response

    Date: 08/01/2022

    On 11/19/21, *************************** purchased 10 tutoring sessions for $480 that she could use any time during the ***** school year. We spoke via phone regarding subjects her daughter needed help in. They included *********, US History, & Chemistry. I offered different tutors for the different subjects. She insisted one tutor help with all. I explained that each of our tutors has their specialities and that I did not currently have one that I felt was strong in all 3 of those subjects. I asked which subject was most important. She said that Algebra 2 was. So we decided to go with a tutor for *********, and they MIGHT be able to help with the other subjects.

     Her first session was 11/30/21. ***** did call me the next day to inform me that the session was not very successful. So I immediately credited her account.She scheduled another session for that same day with a different tutor. I did not receive any more communications from ***** or her daughter until 6/16/22. I answered her call and she told me that her daughter never ended up using the rest of the sessions and wanted a refund. I was not currently at my desk, and since it had been so long since our last conversation, I told her that I would need to look at her account and I'm sure that we could work something out. I was unable to locate her account, so on 6/22/22, I informed her of this and asked for any different emails she might have signed up under. She gave me this additional information, and I agreed to look at her account. I was extremely busy that week, and regret not being able to get back to her immediately. On 6/28/22, ***** sends me a long text telling me that I will give her a full refund by that Friday, or else she would leave me negative reviews and take me to court.

     I never advertised, implied, nor verbally agreed, to refund any amount should sessions not be used by the end of the school year. Since she was threatening me at this point, I told her I was no longer willing to work any type of refund out.

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