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Business Profile

Wholesale General Merchandise

SDI Factory Direct

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/21/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ad say thermostat controlled. the thermostat does nothing because the motors running creates heat. to much as seen in pictures. when speaking to *** he said this is how it works not by thermostat. i told him i had never seen a tub that is not controlled by the thermostat. i asked him how to fix this dangerous issue. he sent an email that show a new controller was needed, in other words new unit form quality company. cost ******* what a joke. now the inside of tub has blisters. refund only solution due to quality and dangerous conditions.

    Business Response

    Date: 12/21/2023

    Hey ***,

    The hot tub is 100% thermostat controlled.  You can set the heat to say 100 degrees F, then set the ********** to run say 7am to 9pm.  During this item, it will only heat between 7am and 9pm.  The time can be reduced to a shorter interval, or you can also dial back the filter pump time settings as well.  If you are not happy with the JoyOnWay branded control system, there are others on the market such as Balboa or Gecko.  If you need any help programming the settings, we can help with it.  Regarding any "blisters" we have received zero emails from you regarding this issue.  Please email us with any pictures so we can open a claim with the acrylic supplier.

    Thank you

SDI Factory Direct is NOT a BBB Accredited Business.

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